I am extremely saddened by your comments. We are the booking agency and everything was done through our normal procedures. You wrote to me prior to arrival asking me how to get to Gili Eco Villas when you arrived on Gili Trawangan and i responded instantly telling you the best way to get there.
If you look at the majority of our reviews we very rarely ever get any complaints with our booking procedures. We have been going for over 7 years and are Bali's N'1 Villa Rental Agency.
I am very glad that you enjoyed your stay and that the Villa was to a good standard. The staff have some great feedback for you, so thank you for that.
I hope you enjoy the rest of your holiday and please do consider us for your next trip away, i will be happy to go above and beyond to find you the perfect accommodation for your stay.
Ezio D'Ercole - Bali Villas HVR
Marketing & Business Development Executive