Response from Marianne:
Suzan was a problem within the first few days of her stay. With all the good reviews I received, I guess that there s always that one, and she was it! She took advantage of my kindness, and overstepped her boundaries. When she asked me to put a few things in the refrigerator, I did not expect her to show up with groceries that filled it, as well as the freezer. She had no regard for other guests wanting to use it. The laundry is there as a convenience and you can take it to a laundramat which is 5 blocks from the house. The cost of gas, electric, water, laundry detergent, fabric softner and dryer sheets (which I supply) $10 is not a lot. The first time she complained, charged her $5.00. The next time she decided to use the bathroom sink (common area) with my soap, and splash her laundry soap all over the wall and hang her wet clothes all over the bathroom, that other people had to use. I gave her a warning about that, and had her remove her clothes. Under the house rules, given at check in, it states quiet time after 10 p.m.,not to disturb other guests that might be sleeping. As you can see from her comments, she did not deny using the clothes dryer 11:40 pm at night. One rule broken. Under the house rules everyone must maintain their room in an orderly fashion. I have a cleaning lady clean all the rooms every Friday. She could not clean her room because of her things thrown all over the place, a real slob. She even had clothes hanging from the curtain rod, a no no. Second rule broken! The other house rule was do not put wet towels on furniture and every day, she would have her wet towel hanging from the dresser draw. Third rule broken! She had no regard for other people using the kitchen, and did not stay within her time frame allotted for kitchen use, rule number 4. I went on vacation and left my son Michael (my Airbnb partner who also lives in house) to watch over things. I was gone 2 days and Suzan decides to really take advantage. As she admitted in her statement, she was back again doing laundry in the bathroom, and hanging her things all over the bathroom, using the dryer after 11 pm, and a new thing, adjusting the thermostat, which no guest ever did n my 4 years hosting. When my son asked her to leave, she left and did not return the key, until my son told her that it would become a police matter. Key was returned a day later. I was not going to give a review, but since Suzan was nice enough to give us hers, I felt it only fair to set the record straight. She might be having breakfast made for her, but can bet she is not using the new host bathroom as a laundry room! Good luck with this one as a guest! She will take over your house and use your toiletries, as long as she doesn't pay for it. And, she will go into your draws when you are not around, as she admitted.