Dear Alan, constructive criticism helps us to improve the facilities. As you would have experienced, Durban has tropical weather with high rainfall. Due to high humidity levels, doors and windows are usually left open by the cleaners but since I was not in Durban when you arrived, the house was locked up for 2 days prior to your arrival. Only 5 minutes with the large doors and windows open and the sea air blowing in, airs the house very quickly. Fans are also provided in every room. A property which is only metres from the ocean waves, requires constant, ongoing maintenance due the salt. The house gets an annual overhaul each year and is due for one as soon as the Council have completed their restoration of the beach, which is currently blowing sand onto the properties. The telephone cables in the area were blown down in a severe, freak storm which ravaged Durban 5 months ago (hence the beach restoration) and since wifi has not been restored adequately in the area, I have not advertised any wifi since then. Ansteys beach is located on a bushy, eco nature reserve, so we do get the occasional bug or two, but we fumigate regularly and supply guests with cans of bug spray and a mosquito machine, such as were supplied to you. Both televisions were working when your guests checked in. The 2nd television in the downstairs bedroom had to be re-programmed 2x during your stay. On the 2nd occasion, we had to call a DSTV technician out, who arrived after you checked out. According to him, the equipment is not faulty; your guests de-programmed the 2nd TV by pressing the wrong buttons. Both TVs are working again, as they were when you checked in. We usually charge guests R480 for the cost of calling a technician out, but I did not charge you for it, or for the wine glasses found missing from the kitchen. Kitchenware is replaced on an ongoing basis, sometimes with odd items, by guests who break or remove things, but I will replace and discard whatever needs replacing when I return to DBN in a few days’ time. We try to please guests as far as we can. During your stay, I gave you an early check in, we replaced the barbecue with a brand new one, which the previous guests had ruined and I gave you a complimentary house clean and change of towels. As for the pricing, it is hard to find an entire house to rent, right on the beach, with full suite of satellite TV programmes, at a rate of 250 ZAR per person per night. I believe that this is the only one on the entire beach road, where single rooms start at R650 per night. You received a discount on the fee in addition to that.