Great-Stay

GreatStay - Danziger Str. 64 II

Entire home/apt
4 Guests
2 Bedrooms
2 Beds
$87
Per Night
Per Month
Subtotal Total
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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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GreatStay - Danziger Str. 64 II

The Space
Property type: Apartment
Accommodates: 4
Bedrooms: 2
Bathrooms: 1
Beds: 2
Check In: 3:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $69
Monthly Price: $1847 /month
Cancellation: Strict

Description

House Rules

Availability
3 nights minimum stay
GreatStay - Danziger Str. 64 II

6 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
February 2015

July 2014

August 2013

July 2013
Great-Stay
Response from Great-Stay:

Dear Ivo,

We have received your complaint E-mail, and ran a thorough check of the failures you've mentioned in order to give you and answer and to become better.
let me address each problem separately:
Laundry - I'm very sorry regarding the laundry that was not taken away and, as you said, was hanging around. this was a mistake and i hope it wasn't a big cloud on your vacation. it was a misunderstanding between our employees.
Hot Water - the hot water system was working before your visit (with the previous guests) after your visit (with the next guests) and during your visit (from a check that we made in the following day of the complaint) i can not explain the reason for the hot water not to work ONLY for you. in spite of that weird fact, i would like to apologize again for the inconvenience it caused you.
You were not present in time of the check in (both of your complaints were suggesting that you had direct contact with Saar).
Regarding the keys in the end of your stay - we have check with the cleaning personnel who was cleaning the apartment at that time, and he clearly said that a girl (not you) asked for the keys for another half hour or so, and he told her that he is there for the next 1-2 hours. For sure not for the whole afternoon !
We NEVER give the keys to the guests after leaving the apartment at 11:00am, but in this case the mistake was made and as anticipated caused further problems.

Even though we haven't gotten into a common ground, I'd like to mention here that our goal is not to fight to see who is right,
but to try and get better constantly learning from mistakes.
please, once again, accept our apologies for the inconvenience.

Great-Stay......

July 2013

July 2013

June 2013

This host has 375 reviews for other properties.

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About the Host, Great-Stay

Great-Stay
Berlin, Berlin, Germany
Member since July 2012
Response rate: 98% (past 30 days)
Response time: within a few hours
Trust
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