Thank you Sef for your feedback, I am terribly sorry re the convectional oven that we have in the duplex, I have being running this unit as a airbnb for 2 years now and the only complaint I have had was that you cannot bake well in this duel microwave, convection, grill oven and you are so right, you did mention when you booked that you wanted to spend time with your family and be able to cook so this was an oversight on my side as I have never used this oven myself and didn't consider it to be a problem. My humble apologies, as I now see just how much it must have spoilt your time in Cape Town as a family. Most regretful of this oversight.
I did try to remedy this by offering you my oven and eat in kitchen as we were away most of the time and was very happy to give you the keys to my home which is less than 10meters from the duplex back door and has a large 5 gas burner and very large oven but I know this was not ideal for you, but I did try to remedy the situation. In will explain this better in my air bnb listing so that I don't disappoint future guests.
Re the electricity, the verbatim quote " " from your mom is totally not true, as I said that I was so happy that she remembered to come and take the electrical reading because when ever I check in guests we always forget this and then have to do it later in the evening, and I thanked her for remembering, and yes I did say so clever, but for no other reason that I was so grateful that she remembered to do the reading. Its not in my nature to be condescending so this comes as a shock to me and my family when we read this review. (Your final electrical reading amounted to R160 for 6 nights) which is pretty normal for 4 people. I am sorry that your mom felt that I was condescending regarding this, when I was feeling so grateful she remembered. Ouch! for both of us.
Sef, the iron was in the cupboard under the sink in the kitchen all the time, and I gave you my iron immediately when I got the sms that your mom couldn't find the iron and on the day you checked out I was standing in the duplex kitchen while your mom was ironing as you were all going to leave for breakfast and then come back to check out, and I walked over to the kitchen, opened the cupboard and the iron was right in the front of the cupboard standing there all the time. (In the mean while I had gone and bought another iron for my home so now we have 3 irons.)
I thank you for your feedback and as mentioned I will certainly ensure that in future guest are aware of the facilities not being ideal for a family in-house holidays for certain types of cooking. Definitely and oversight on my side and I can see how this disappointment has greatly "ruined" your 7 days at the duplex.