It was unfortunate that the family had the experience with the scorpions and bugs. We had expressed our concern and attempted to get an exterminator through our manager. In all fairness, this is the first time any of our guests had voiced this complaint so we were unaware that this was an issue. Contrary to the implication expressed by this guest, we do spend time at our Villa but most of the time we do rent it to guests. Additionally, this guest took my response out of context making it appear flippant. What I did mean was that we would alert guests to the presence of scorpions in the area and to be aware that this is an issue we hope to control. In terms of poor directions, we indicated to follow directions to the Hotel adjacent to our villa, which is really clear using a GPS.