Thank you so much dear Si-Lam for sharing with us your opinion! We hope that you return well at home! About the things you mentioned we apologize for all the disorder caused. The objective of Porto is to offer the best service to our clients. As you mentioned, as soon as you told us, we tried to solve the problem in real time by sending a specialized technician to solve it. Which immediately communicated that we couldn't solve soon, because it was a structural problem, this building is an old building. However, we are keen to realize what we could do to improve the situation and the stay and we apologize for the lack of the last contact. However, as promised we have solved the problem due to various interventions and the improvements are remarkable. Since then, we have had no problems at all. We appreciate the alert for the situation, only this way, we have been able to improve our service.
We hope you come back soon, we'll be happy to provide you with a new stay without any incident and to show you more about this magnificent city that has welcomed you, Oporto.
We'll be waiting for you,
Once more, thank you
Feel Porto Team