Entire home/apt
8 Guests
4 Bedrooms
6 Beds
$83
Per Night
Per Month
Subtotal Total
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About This Listing

Charming riad in the heart of the medina just for you, pool, cozy terrace, house staff, comfortable, just 4 minutes from the Jemaa El Fna, escape and guaranteed authenticity ...

Contact Host

Riad Les Jardins de Séphora

The Space
Property type: House
Bedrooms: 4
Bathrooms: 4
Beds: 6

Amenities

Prices
Extra people: $11 / night after the first guest
Cleaning Fee: $17
Security Deposit: $389
Weekly Price: $561 /week
Cancellation: Strict

Description

House Rules

Availability
3 nights minimum stay
Riad Les Jardins de Séphora

18 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
March 2015

February 2015

November 2014

November 2014

November 2014

October 2014
Géraldine
Response from Géraldine:

First of all, thank you Paul to have taken time to leave us an evaluation on your stay at our home. I am delighted that you have appreciated the riad and it was a pleasure to communicate with you before your departure, however it would seem that on the spot you seemed more discreet and less communicative with Hafid, who felt that you wish to be quiet, did'nt dare to bother you with too long speeches not to disturb too much you. Even if he does'nt speak a perfect English, but speaks fluently and is always available to help you, to guide you, to inform you at best and even to accompany you, he's always ready to do his utmost to make your stay the most pleasant and confortable, nobody never complained of his " inaptitude to be English spoken " as you say, you can consult the other reviews left for two years by the other travelers who stayed at our home and you can see that the majority of our guests are English speakers. I would like to tell you also that at any time you could contact me by e-mail to let me know about some of your difficulty to communicate or for any other requests etc... I would have arranged everything !
As for Soumia, who is, as indicated in all the previous reviews of our guests, very helpful and gentle and soft and knows how to be discreet to leave you in any intimacy in the riad. Her work consists in serving you according to your demands, to make the daily housework of the bedrooms and to keep the house clean and to take care of you. I am sorry to know that her presence was an embarrassment, disturbed your rest, and bothered you... i guarantee that i will arrange that disagreement with her so that the incident of her private phone conversation does'nt reproduce any more. Finally I would like to specify that it is always possible to ask to her to leave once bedrooms and bathrooms are cleaned and the breakfasts are served. But I sincerely think, nevertheless that she took to heart to take care of your well-being and to be for your service daily without wanting to disturb you and I am sincerely sorry if it was the case.
Concerning the pool which was dirty as you say it, I need to specify that the water of the pool is treated with chlorine and filtered daily, however actually just before your arrival a family with very young children stayed one week at home and the children took advantage a lot of the pond which of course is not a swimming pool but a pool of enjoyment and refreshment of 3 m x 2,20 m which is very pleasant to cool during the strong hot season in Marrakesh but which cannot be taller according to the size of the place which welcomes you but which is already rather generous to relax and cool but not to swim naturally, what is the case in all the riads having the same surface of patio as ours. The pool was hardly used by this family which preceded you, it can explain that the water is less clean and it is necessary to know that it will need 1 entire day to drain away the pool and 2 days to fill it entirely so your stay would not have been enough long so that you can bathe in a renewed water.Furthermore it is necessary to know that in Morocco the water is precious and can become scarce, many families in the medina have no tap water, for reasons of environmental protection, we cannot allow to change the water for each of our traveler and for obvious practical reasons between every stay.

The riad is situated well in a quiet, family and authentic district of the medina, the house benefits from the peace and from the less animated and tumultuous aspect of the less tourist district considering that it is not in souks or around the Jemma El Fna square while being very close to all the places of interest and to the place and the souks, however as everywhere else there can have sometimes some noise pollutions and interferneces relative to the fact that you are in town. Howeve, I hope that the location of the house in the center of everything, allowed you to discover and appreciate the amazing red city!

Concerning finally the WiFi, he can by slower than the WiFi because we are in the medina which in one certain hours lose in quality of connexion of internet network for the benefit of the new city Guéliz where the wifi must be faster and less capricious, it's necessary to take into account as well as the walls of the houses in the medina are very thick (80 cms), furthermore I specify that we are in 3 G and not in 4 G what can also explain that the downloads of heavy files can seem more difficult and slow. I am sorry about this inconvenience which unfortunately we cannot master and which is except our willingness.

Know that Hafid, Soumia and myself make our best effort to return the stay of our guests the most comfortable and pleasant and our priority is your well-being and your satisfaction, our reward !

October 2014

September 2014

About the Host, Géraldine

Géraldine
FR
Member since July 2012
Response rate: 100% (past 30 days)
Response time: within an hour
Trust
  • Géraldine

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