An interesting perspective which we feel requires a detailed response!
Firstly - thank you for choosing to stay with us and for your positive comments and feedback.
We do not believe that we are misleading anyone.
The information we provide on this site is extremely comprehensive and detailed - in addition to the triple A4 page welcome e-mail that we send out in advance of arrival. Sadly though, we are starting to see a pattern emerge now with larger groups where clearly all the information is either not being passed on, read, or shared by the main host of the group. This lack of knowledge is very clear (by questions asked or their actions) when the guests arrive and simple information that we give out is not known about or understood. This in turn can lead to 'misunderstandings' or 'misleading' interpretations by the guest - not by us!
Sadly - the pattern then is to try and turn the emphasis of their error back to us and make us feel guilty or responsible - instead of accepting that the responsibility lies with the guest for not having read or understood the information that we have carefully and thoughtfully provided in advance.
The dryer : - we can't see any issue here at all. Firstly - to clarify, it is not "at the neighbours" and accessible only by Gary! We have a variety of options to dry clothes and other belongings when required. When we refurbished our home, we opted not to install a dryer (or dishwasher) to minimise our environmental impact on the planet, and chose instead to air dry our washing whenever practical or use our internal heating system. Given the volume of stuff (sometimes 8 - 10 loads after a full house of guests), and the often inclement Scottish weather we later agreed with our neighbour to house a dryer in a shared shed some 15 steps from our home.
Because this is not our own personal space and there is not sufficient space to lcoate this inside our home - there is a nominal cost for it's use. All this was explained to our guests here - and after complaints were made - a free service was offered (but not taken up on by the same guests). Why?
To say the bedrooms are damp is VERY misleading and simply wrong. We explain to all guests on arrival that the property sometimes suffers from condensation when fully occupied and that we advise them (wherever and whenever possible) to leave the internal doors open to balance and create a whole house ambient temperature and minimise the condensation problem. We know this works and it is why we recommend it. When you are here for a week and choose to keep the bedroom doors locked for the majority of the time we are not surprised that you found some rooms 'musty'. We are fanatical at cleaning and would simply not accept 'damp' rooms for our guests. In addition to this (as we methodically explain to all guests on arrival) - we have installed individual ceiling fans which can be used to keep the air circulating in the bedrooms. Windows can also be opened subject to the midge count. What more can we offer?
The issue of leaking sink(s) - you made us aware of only one problem and we have not been able to find another since reading your review. We live in a remote and rural part of the Highlands and to the best of my knowledge have no electricians or plumbers residing in our village. It was explained to you that if we called out a plumber it could take three weeks for someone to arrive from our nearest town. This is our reality - which is why Gary took the time to deal with the problem when you were out on your longest day (to allow the silicone to sufficiently dry out before your return in the evening). Problem solved, and please note, during which time the sink could still be used as the 'leak' was nominal and not torrential!!
Your comments suggest that we did nothing to resolve these issues but the reality is that we bent over backwards for you to ensure that all the 'petty' and "surprising number of issues" that your (mainly one) super-demanding guest found almost on a daily basis! We note too that you chose not to mention the whole side of roast smoked salmon and fresh eggs that we gave you as a gift to try and appease you.
Not a surprise then that Gary lost his cool when confronted systematically by your (mainly one) extremely demanding guest with unrealistically high expectations from us and a rustic and rural property which also happens to be our home.
You mention the 'passage and activities' by Gary and his family. What can we say really - we worked even harder than usual to stay well out of your way and remain as silent and insignificant as possible during your stay - but as all self catering guests know IN ADVANCE - this is our home and will remain so after you have gone. We make sure that this is very cleary mentioned both on this site, and again for the avoidance of any misunderstandings, in our prior to your arrival welcome e-mail. ("upfront communication") !!
For all guests who tick the box and accept our terms - we assume that you will have taken the time to digest and understand the information and content provided therin for your benefit and if not then we are most happy for you to choose alternative accommodation. We do not seek or aspire to be like a 5-star hotel or be the highest rating establishment. Our past guests have given us the ratings that we consistnely have achieved and this (we assume) is due to trying to provide the very best service of Scottish hospitality that we possibly can.
Clearly we will never be able to please all of the people all of the time.
Finally, for the avoidance of any doubt and to whoever is reading this - our home is rustic and located in the breathtaking Scottish countryside and we trust that guests who book to stay here - know, accept and understand this!
We look forward to welcoming our next guests :-)