I apologized for inconvenience that Rob had experienced. We repaired the A/C unit in a timely manner, and replaced the battery on the safe as quickly as we were notified. We have informed our property manager to do a more detailed inspection prior to guests arrival to ensure the mentioned concerns and cleanliness are taken care of, so this issue should not be a problem anymore. In regard to insects, pest control is mandatory in our complex (and Florida in general), and we do this every month, but since Florida has tropical climate, it is impossible to get rid off all insects. Insects and gecko are common sight, and guests coming to Florida (especially central and south Florida) should expect to see these.