I am pleased to note that you appreciated the unit, the view, the cleaning, and our responsiveness. On the other hand I am sad to learn that you confused the security officer, who is there 24/24 seven days a week, with a concierge. Obviously any security agent may be more or less keen and able to help but it can not be pretended. Nor can we be responsible for your specific cell phone not working. Myself and all of our guests always had a perfect signal. Finally concerning the location there is always a tradeoff between the view and the hill location. The location is clearly specified on the annouce and it shares a similar view of the celebrated Vista Hotel. Thus you had the view and a graciously offered surveiled inner parking space. We also had guests who preferred to leave their car in the parking and move around with the efficient public transportation services. There is a bus stop just in front of the building. Treking downhill should then be a choice and in this case it is a 15' walk. I agree with you that the way back may be a quite different story. But then again there is a bus.
On our side we did as always our best to make your stay as comfortable as possible letting you a unit with the highest hospitality standards and would be more tha happy to welcome you back again.