Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Self check-inEasily check yourself in with the lockbox.
PoolThis is one of few homes in this area that has this feature.
La Mer features a stroll to the Quinns Beaches and the largest rectangle salt water pool available in the northern coastal suburbs. A large villa-style, child friendly holiday home for families and friends up to 6 guests.
Free parking on premises
Check-in is anytime after 3PM
Check out by 9AM
Self check-in with lockbox
Host offered us a free "upgrade" to another property, since we were driving around, we thought why not and took up the offer. However, after we stayed in the property, we were not sure where the "upgrade" was. The property we were given was large, and also older. Looking back, we…
Response from The Break:
Dear Neo, Thank you for your comprehensive review of your stay. Sorry to hear that the upgrade hasn't worked out for you. Unfortunately i will have to disagree with all of your comments. Our AIR BNB listing clearly indicates that check-in time is from 3:00 PM and check-out time is at 9:00am. See our AIR-BNB page. The check-in and check-out times have also been confirmed in your booking confirmation, sent by email on August 5th ?. Also the check-in / out times are listed in the comprehensive house manual which you have found on arrival on the kitchen bench top. This manual also includes all passwords for WiFi, NETFLIX and even the operator manuals for air conditioner/heater etc you have been looking for ? Please read all instructions, documents and manuals carefully next time when you visit a holiday home or contact the owner/manager of the property to prevent any communication issues and/or frustrations to both parties involved. I think you have been great guests for the three nights and have really looked after our property. Nevertheless we feel slightly disappointed by your feedback which I believe is only caused because of your unwillingness and/or inability to read the house instructions, house manuals and our booking confirmations . If you are not able to read or understand English, please contact the owner/operator next time during your stay instead of submitting a poor review afterwards. I am not sure what you are trying to achieve with this?? As you can see from our other 43 x 5 star reviews, all of our guests appreciate our open and clear communication. Thank you for staying with us and have a great day.
The Break coastal holiday accommodation offers self contained holiday homes, situated within 300 meters from the Indian Ocean. All our properties are furnished to a standard and the only item required to bring to our holiday homes is your suitcase.....
Languages: Deutsch, English, Français, Nederlands
Response rate: 100%
Response time: within a few hours
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