Entire home/apt
12 Guests
4 Bedrooms
8 Beds

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$425
Per Night
Per Month

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About this listing

Beautiful and expansive 2,400 sf 4 bedroom knotty pine A-frame with large decks and treetop views of Moonridge Valley, plus pool table, spa & 2 fireplaces. Secluded and private, yet walk just 500 yards to Trails, Bear Mountain Resort Ski Golf or Zoo.

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Great Room with night-time lighting has lots of fun board games & books to read. (pic 5-2012)


The Space
Property type: Cabin
Bedrooms: 4
Bathrooms: 2
Beds: 8
Check In: 4:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $165
Security Deposit: $500
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
2 nights minimum stay

Kitchen with view toward entry area.

Verified Photo

84 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value


August 2015
Rand
Response from Rand:

Its rare that someone isn't happy or satisfied with anything offered to help or remedy their concerns, but this seems to be the case here.

Lauren's group checked in about 3pm on Saturday. It was a very hot and humid day and they had brought a bunch of food up with them from down the hill. They called about the fridge at about 4:30pm saying it wasn't getting cold. I advised them it would cool down but might take longer then usual due to the large amount of food they put into it and it being such a hot day. By then, it was also too late to get anyone out to check or repair the fridge, even if there had been something wrong with it. The leaking shower head was first reported to me at 3am by way of a telephone call to my cell phone, that's when I responded with an offer of repair in the morning or giving them a full refund if they wanted to check out the next day. I even offered them a late, 1pm check out, and assistance finding them another home if they were unhappy with ours. She never even responded to let me know if they were staying, or not until 11am, Then, when our local property manager arrived at noon to repair the shower and check the fridge temp, she refused her help and said they had already found a solution to the shower head and that the fridge had cooled down overnight.

We always do our best to make repairs as soon as possible whenever they pop up unexpectedly. We also maintain the property in excellent condition. The refrigerator works as good as its supposed to but residential refrigerators are not designed to handle cooling down large loads of food quickly. Especially when starting off empty. This has been reported as a problem on 1-2 other occasions out of maybe 100 rental visits. Each time I had a refrigerator service technician out to repair and each time he reported no problems.

In the end, I offered Lauren a $100 refund in good faith, even though I feel her expectations were un-reasonable and she didn't give us an opportunity to inspect or repair anything she complained about during her stay. I feel the overall excellent reviews from all of our other guest speak volumes for our home and its amenities.

August 2015

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This host has 1 review for other properties.

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About the Host, Rand

Rand
San Diego, California, United States
Member since November 2010
Response rate: 100% (last 10 contacts)
Response time: within a few hours

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