Dandi Domus

Dandi Domus,triple room citycenter

Private room
4 Guests
2 Beds
$56
Per Night
Per Month
Subtotal Total
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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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Dandi Domus,triple room citycenter

The Space
Property type: Bed & Breakfast
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 2
Check In: 2:00 PM
Check Out: 10:00 AM

Amenities

Prices
Extra people: $14 / night after 3 guests
Cancellation: Moderate

Description

House Rules

Availability
1 night minimum stay
Dandi Domus,triple room citycenter

15 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
July 2014

October 2013

August 2013

August 2013
Dandi Domus
Response from Dandi Domus:

Dear Client,
we read carefully every review and we are sorry for the problems you have encountered. Unfortunately emergencies happen everywhere. That morning the sanitary system in one of our rooms was damaged so we had to find a different accommodation.
Chandra's place is very nice and in the same building, so very convenient instead of having to move to a different place. We did not realize his rooms didn't have air conditioning, we discovered it when you brought it up, so we tried to find a different solution.
Soon after that, an airbnb customer service representative called us, and we explained to him that we could offer a discount for the first night and a re-protection in our luxury apartment, with kitchen and backyard for the second night. He thought it was an excellent solution.
You wrote us an email at 17:46 hours asking for assistance and we replied after 10 minutes with the new solution we came up with. You never wrote back.
We then decided to offer directly a re-protection in an hotel for the first night and the luxury apartment for the second night (both with air-conditioning). We called airbnb to inform them about it, and again, they believed it was a great solution.
At that point, just 15 minutes after you sent us the email, Chandra came back to your room to give you the change back (which he knew was supposed to be 12€, so I guess there was just a misunderstanding between you about the change), and found the keys attached to the door and the room completely empty. From that moment on, there was no way to get in contact with you.
To summarize, after you brought up the air-conditioning issue, we came up with TWO different solutions, we communicated them to airbnb and to you by email, we tried to contact you by phone but the number was not working . You did not get in contact with us, nor with Chandra and just left, you just walked away without even considering our efforts to find a solution.
You then conclude by saying that the neighborhood was dirty and unsafe. I have never heard of any sort of violent act committed in our neighborhood, and it's situated in the city center, therefor it's cleaned very often, but of course the concept of dirty can be very subjective.
We are sorry that all our efforts to try to solve the emergency we ran into were not appreciated, but we are sure that this kind of inconvenience will not happen again.
Andrea and Daniel

August 2013

August 2013

July 2013

July 2013

This host has 24 reviews for other properties.

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About the Host, Dandi Domus

Dandi Domus
Rome, Lazio, Italy
Member since July 2012
Response rate: 100% (last 10 contacts)
Response time: within a few hours
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