Dear guest, first of all we thanks you for booking with us , and we are very happy that you have enjoyed the City of Málaga. Regarding about the bad communication with the host that you speak , and to avoid any kind of confusion with anyone who could read this, I must tell you that our office is located in the same street where the apartment that you rented is, and that day there were two people of our staff attending all the arrivals until one in the morning. I remind to you that is the guest who must let know to the host when has arrived, by phone call or by mail. It's, never happened, nobody phoned us or write us to say that they have just arrived. So we had two USA phones numbers that were both turned off and no one answered our call, so it was impossible to contact to anyone. It's incredible that you speak about TERRIBLE COMMUNICATION, when the fact it that WASNT ANY COMMUNICATION from your part. I repeat , we were at the office waiting for you, it was so easy as call us . In any case, I insist, please explain the things correctly as they have happened and don't give way to missunderstanding with people who could read your opinion.