Touk

2 bd Villa Close to All/Seminyak

Entire home/apt
4 Guests
2 Bedrooms
2 Beds
Per Night
Per Month
Subtotal Total
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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

About This Listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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2 bd Villa Close to All/Seminyak
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The Space
Property type: Villa
Accommodates: 4
Bedrooms: 2
Bathrooms: 1
Beds: 2
Check In: 2:00 PM
Check Out: 1:00 PM

Amenities

Prices
Extra people: No Charge
Cancellation: Strict

Description

Availability
4 nights minimum stay
2 bd Villa Close to All/Seminyak
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22 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
From Loma Linda, CA · March 2015

From Courbevoie, France · February 2015

From Winnipeg, Canada · February 2015

From Yarrabah, Australia · January 2015
Touk
Response from Touk:

Joanna and her family arrived late at night so I went around to see them the following day. Joanna was out, though I met her husband. He told me about the leak from the toilet, but said all else was great. I told the staff about the leak and it was fixed the next day (the caulking was redone). A couple days later Joanna messaged me complaining about the storm on the night they arrived causing light bulbs to blow, the internet being intermittent, the toilet leaking and the lack of "basics- tea , coffee, sugar, oil etc." She said they were moving out the next day and told me how much they should be refunded.
I went to the house to speak with Joanna, but no one was home. The housekeeper was there so I went in to check the toilet, there was no leak. All the bulbs had been replaced. The internet was working, everything was clean and in order.
The words Joanna has quoted are not my words. My words were: "Even without storms, we often have issues with power and or water. This island is not on par with more developed places, even in tourist areas." and "We have a strict cancellation policy and I don't believe these issues warrant a move and a refund. If you are still adamant about moving, you can request a refund through Airbnb. Submit your case to them and they will determine if you should receive a refund."
This home is not advertised as my home. And as I told Joanna, "Although, this is a rental property it has been made as homey as possible. And these are issues you could certainly have in someone's home, more so than in a hotel I think. The kitchen is equipped with anything you would need to cook, but no we do not provide food or condiments." (*Actually we can provide breakfast or groceries for your arrival if you agree to reimburse).
Everything I've put in quotations are copy/pasted from messages between Joanna and me, unlike the words that she quoted.
I feel that Joanna has exaggerated how badly in need of TLC this property is and that she may have found another place she wished to stay at after arriving here. How else then could she say: "There are plenty of comparable villas around the same price point that are far and away better than this."
Out of 88 reviews, nearly 20 are for this property, and I think all are really positive.

January 2015

From Amsterdam, Netherlands · September 2014

From Veldhoven, Netherlands · August 2014

From Kerikeri, New Zealand · July 2014

This host has 69 reviews for other properties.

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About the Host, Touk

Touk
Bali, Indonesia
Member since July 2011
Response rate: 80% (last 10 contacts)
Response time: within a day

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