Sparkling clean3 recent guests have said that this home was sparkling clean.
3 Bedrooms, 3 Baths, Sleeps 6.
Large backyard, deck & hot tub.
Free parking on premises
Check-in is anytime after 4PM
Check out by 10AM
If they clean up the place, then I would say it was nice. Owner needs to step up their cleaning game. They allow pets, so if you have allergies, good luck. In Big Bear you have to take your trash to another place because of the local wildlife. There were no garbage bags when we w…
Response from Michelle:
Every once in awhile I get a review I don’t necessarily agree with, but people have their own opinions and I respect that. But this review is so filled with embellishments and false statements that I can’t let it go unchallenged. This house had two positive reviews in January, and if this guest is to be believed, within the space of a couple weeks the guest experience has completely deteriorated. Where to begin? There were two minor issues brought to our attention when the guest arrived at the house. I apologized and sent a housekeeper to take care of them. When the housekeeper arrived, the guest would not allow her to enter the house. I have no idea why, but they would not let her go in and take care of things, so she handed them some supplies and left. The guests made unreasonable demands for a refund of almost all of their money based on a couple minor things. We offered a smaller refund, and after that it seemed like they just wanted to blow the small problems up into larger problems, and created other issues that didn’t exist. As to the various complaints in the above review: It is clearly spelled out in the listing that pets are occasionally present, so people with allergies are aware. There are cleaning supplies under the kitchen sink. We double checked utensils after seeing this review, there are enough for the amount of people the house accommodates. The hot tub is cleaned by a local service between guests. There are enough towels and linens for the amount of people the house accommodates. The stairs seem like normal stairs, we have never had anyone else complain about them. Both TVs have an attached Apple TV device. Rotten food is not left in the fridge. Hot tubs don’t heat up instantaneously, usually a few degrees per hour. We have no control over the city sidewalks, or lack thereof. The city allows 3 cars for this house, the driveway will hold 3 cars. We do not tow cars, we tell guests that cars parked on the street MAY be towed by the city if snow conditions exist. We send out check in information 2 days in advance, and we tell people this when they book. We can’t control people not checking their email, or the email going to their spam folder. I am not rude to guests, unless not giving unreasonable refunds equals being rude. In summary, a couple of small problems were reported, we tried to fix them, guest wouldn’t allow us to and became unreasonable. We deal with a lot of guests, most of whom are great to work with. Now and then we get someone who wants to create an alternate version of reality so they can get a deeply discounted stay.
Our stay was amazing. The place was clean.. My friends and I had a great time. The only big important issue was at check in. We weren't told we had to check in at another place. When we arrived we called the numbers on the sign and no one answer. This was suppose to be sent to us…
This is a very difficult place to review because it has potential to be something truly special and a great value. The host though has not taken the efforts necessary to help reach its potential. This is NOT a house for 8 people to stay in. There are 2 queen beds, a futon in a se…
Response from Michelle:
Thank you for your feedback. I have informed the owner and will look into these items. Note: The hot tub works fine. You just have to turn the dials to the jets you want to use. When it is open, pine needles do fall in. It was cleaned the day of arrival. The stove also works fine. You just have to turn it till it clicks, and hold it a few seconds. There are some nice thick mattress pads for the sofa sleeper. We are very responsive to all of our guests. Thank you.
This is a great house and we enjoyed our stay. However, there are areas that need improvement. The hot tub did not heat up enough to be used, the jets did not work, and the water was not changed frequently enough (it had a funny smell). The jets in the tub also don't work. The ki…
Big Bear Vacation Rental Company.
Response rate: 100%
Response time: within an hour