Hi Sara and thanks for being honest with your review, although I think its a little bit harsh and not 100% accurate. Before booking with us you knew about the rules of the house and you accepted them and we were very permissive with you a your longterm partner, letting him stay with us for 10 days till he knew where he was going lo live in Buenos Aires and we accepted that he could come from time to time to sleep over.
The specific rule of not letting stay overs applies for the guests and for us, hosts, and we have it for many reasons, that we talked about during your stay. Friends, partners, relatives are welcome to visit all our guests, come to dinner, tea time, etc and when it comes to staying over is talkable, like in your case that your boyfriend stayed with us and he could come to the house whenever he wanted and he could spend the night once in a while.
Our rules dont mean to be restrictive but to give some order for a better coexistence, particulary in longterm stays. And most of them, and most of the time are for that, to maintain habitability standards and that everybody feels as confortable as possible.
As a host, I really want my guests to enjoy their stay and have a great experience; thats why Imake sure everything is perfect when they arrive, that I am the one to welcome them, prepare a welcome present, give advice on what to do in the city, where to eat, prepare a map and take time to show you where are we, where to go and how, and try to give soutions to all the questions and doubts the guests could have, also offer pick up at the airport because a I know how it is to arrive to a new country and how you feel. Having said this, I am sorry we couldnt fullfill your expectations and that your stay wasnt what you wanted.
Hope you are enjoying your stay in London and hacve a safe trip back home to Philadelphia.