Marcello & Paola

BB AlSalvatore - a starry ceiling

Private room
2 Guests
1 Bed
$78
Per Night
Per Month
Subtotal Total
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Il baglio superiore, area relax, reception e colazione. In fondo la baia di Lipari

Il baglio superiore, area relax, reception e colazione. In fondo la baia di Lipari


The Space
Bed type: Real Bed
Property type: Bed & Breakfast
Accommodates: 2
Bedrooms: 1
Bathrooms: 1
Beds: 1
Check In: 4:00 PM
Check Out: 10:00 AM
Pet Owner: Dog(s)

Amenities

Prices
Extra people: No Charge
Cancellation: Strict

Description

House Rules

Availability
3 nights minimum stay
Il baglio inferiore, con la pergola coperta a vite, che dà accesso alle camere con le rispettive zone esterne, e anche una cucina comune a disposizone degli ospiti

Il baglio inferiore, con la pergola coperta a vite, che dà accesso alle camere con le rispettive zone esterne, e anche una cucina comune a disposizone degli ospiti

12 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
July 2014
Marcello & Paola
Response from Marcello & Paola:

When every 30 guests who write a review, there is one not completely satisfied, it might seem statistically acceptable. For us it is not so, because we want the relationship we establish with our guests always attentive, personal and exclusive. And so a not satisfied guest, even though we did everything to satisfy him/her, always represents a small defeat. Thus it happens also in this case.

It should be emphasized, however, that for some people Al Salvatore is not suitable. The B&B is considered a cosy and gorgeous house, the host’s management friendly and accurate, the location amazing. Yet Al Salvatore is a country house, 2 Km from Lipari via the short route and 3.5 via the parkway. If you have trouble walking (even physical problems for the age, some difficulties for your own or even just because you do not like it) the only solution is to use a means of transport. Most of the guests rent a scooter or a car (mostly expensive), someone choose a bicycle, even an electric one. Everyone chooses the mean of transport one prefers. Paola and Marcello (the hosts) for example go down town and back home mostly every day walking (30 minutes to get to the centre, 50 to return home), because they think it's very healthy, and because they like it.

In this case the room that was assigned to our guest is a completely regular one where many other guests have stayed in, and continue to stay in this moment, with great satisfaction. There are no "emergency rooms" Al Salvatore. The bathroom was not inside the room but accessible via a hallway, as it also happens with other rooms. In any case the bathroom, is dedicated to that room, not accessible to other guests. This bathroom commonly receives hot water both from solar and the central gas heated boiler. It may therefore happen that early in the morning, when the solar system is not efficient, the water may appear cold because the water arrive from the gas boiler, a bit far away.

We are very sorry that this guest was so angry due to this details, and as it was not possible to change the room, we thought that offering a solution, extraordinary indeed could help to demonstrate the seriousness of the host and could assure a completely satisfying vacation. But we were wrong.

We have proposed two solutions: the first an exclusive residence in the town centre, in the old Kasbah, in a quiet area of the ancient Lipari. A completely new structure with rooftop pool. But this proposal was rejected because she wanted to stay in our B&B and she preferred the countryside for her holiday. We made this proposal because from the first day the guest had emphasized that she couldn’t accept some conditions, for example the distance to the city centre, which is mentioned in our description. As a favour, therefore the first day it was our pleasure to help and to drive her up and down. Further more, we offered her, for the maximum guest satisfaction, our little service car for the duration of her stay, with no additional cost. All these solutions was considered adequate but has not served to remove the "elephant” from her mind. It’s a matter of fact that sometimes it’s not easy to satisfy all the guests.
Referring to her words and written lines, we thought that the free car service had solved the problem significantly. Apparently it was so, she herself while having lunch together had declared more than satisfied, but her hard comment on charges of dishonesty and discrimination are a disconfirmation of our relationship that we can not accept.
We are very sorry and astonished, especially because this fact has taken away from our guest the serenity of judgment and has triggered many contradictions in what she writes: Al Salvatore is a fantastic place (but as a score it is judged in the average), hosts are "very hospitable and kind hosts (but behave dishonestly and discriminatory), etc. But more over the guest herself , at the time to say goodbye, she stressed that the problem had been overcome and we would not have to speak about it any more. It seems instead that it was not (website hidden): We have carefully searched and did not find any elephant in the room. Actually, elephants do not stay in the Al Salvatore’s rooms, and if perchance we’d meet with someone (anything can happen in life) we would help willingly the guest to accompany it outside, so that even the elephant can be at ease, leaving the guest and thus avoiding the inconvenience, both for the guest ... the same for the elephant ...

July 2014

September 2013

August 2013

August 2013

July 2013

July 2013

June 2013

This host has 11 reviews for other properties.

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About the Host, Marcello & Paola

Marcello & Paola
Lipari, Sicily, Italy
Member since June 2012
Response rate: 100% (past 90 days)
Response time: within a day
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