I'm very sorry if you were disappointed about your stay, but if you choose to stay in a farmhouse in the countryside you should be aware that you cannot have everything close at hand and open on Easter day and on Monday after Easter which are national holidays in Italy. Before arriving I wrote to you that if you had wanted to cancel your reservation, you should have called Airbnb assistance, because they must do that. Yet you didn't, because you knew that you would have lost your money, if you had cancelled your booking. You wrote to me that you couldn't find a train from Rome to Pontedera and I found it for you. Since buses don't run on Easter day and on the following day, I offered to pick you up at the closest station that is 30 km far from our house for 20 € and you accepted. If you had had to take a taxi, you should have paid at least 50 €. After collecting you, you told us that you were hungry. It was 6 pm and restaurants and pizzerias are usually closed until 7 in Italy. I called 3 pizzerias to know which one was open and we took you there by car so that you could get something to eat.
We have a B&B with 3 bedrooms and there are usually other guests. I think you have exaggerated about the noise: none of our guests have ever complained about the noise in our house. Our bedroom is in the same house and on the same floor as our guests and we heard nothing.
The following day was Pasquetta (the Monday after Easter), a public holiday in Italy and everything is closed. I sent private messages to the owners of several tourist service agencies to know if you could have join a local tour, but unfortunately there was nothing planned. I could find out that the famous Andrea Bocelli's shop and winery was open, so I suggested you to have a walk in the beautiful Tuscan countryside as far as there in order to taste their wines and local products (cheeses, Tuscan salame, ham and typical cured meat), I proposed you some restaurants where you could have had dinner, I reserved a table for you at the restaurant you chose and we picked you up by car free of charge after you had finished your meal. We did any possible effort to satisfy your requests and I think we did more than a host and even a superhost usually does with pleasure, but it seems that it hasn't been appreciated.
If I may give you a piece of advice since you are young and unexperienced, get informed about where you are going and where you are staying and decide what your budget is before making a reservation.
It was the first time that I felt uneasy with guests. It seemed to me that everything had to be due especially to Natalie's friend, who hadn't had a positive attitude during her stay. I felt like being treated as a hotel receptionist rather than a host.
Anyway I have learnt something from your stay: I will no longer accept guests without a car. It is too complicated to use public transport in the countryside.