Morgan

Hideway in the ricefield

Private room
2 Guests
1 Bed
$52
Per Night
Per Month
Subtotal Total
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Hideway in the ricefield

The Space
Bed type: Real Bed
Property type: Villa
Accommodates: 2
Bedrooms: 1
Bathrooms: 1
Beds: 1
Pet Owner: Dog(s)

Amenities

Prices
Extra people: No Charge
Cancellation: Strict

Description

Availability
1 night minimum stay
Hideway in the ricefield

37 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
December 2014
Morgan
Response from Morgan:

Dear Varun,

I hope you had an easy return journey home and am sorry you left disappointed by our service. We run a proffessional villa renting service for which most are very happy with. It is true that we had to move you at the last minute due to flooding, the house was leaking, not under maintenance and this was specified from the start. This as you can imagine is an unforeseen problem after we had heavy rain and rather than cancelling your stay I gave you the option of two villas which were an upgrade, at the same rate without question. These two villas are normally charged at double the rate you paid for the original villa which I felt only fair due to your inconvenience and I bore the cost of this to try to enable your stay and honeymoon to be as easy as possible.

As you know we tried to contact you unsuccessfully 3 days before by text and several phonecalls as soon as we discovered we had to move you.

In hindsight, I should have perhaps cancelled your booking rather than try to accommodate you in a luxury villa when I see that the facts you are giving are not only unfair but incorrect. My cousin came to do the check in as he regularly does when I cannot be there and you were supplied with his number and all the general information about Bali. We tried to make the move as quick and easy as possible for you but I understand you were inconvenienced during your honeymoon and really am very sorry.

I can only apologise and hope you recieved the flowers sent after your move.

Kindest regards,

MOrgan

December 2014

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This host has 776 reviews for other properties.

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About the Host, Morgan

Morgan
Kuta, Bali, Indonesia
Member since June 2011
Response rate: 91% (past 30 days)
Response time: within a day
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  • Morgan
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