I apologize for the inconvenience upon check in and check out. As you know, I was not in Sestri Levante and Mrs. Letizia had a problem so she could not be present at your arrival. For what concerns depositing your luggage upon departure, that was my mistake since I gave wrong instructions to Mrs. Letizia.
Allow me please anyhow to point out a couple of things:
-The apartment overlooks an inner courtyard; the access to this courtyard is forbidden to any mean of transportation and to people as well. The only ones that can access it are shop owners on the ground floor or maintenance staff. In 18 months no one single guest ever said that it is noisy; on the contrary normally they appreciate that it is not overlooking the pedestrian road that in the summer evenings and during weekends can be really noisy.
-When you realized that Mrs. Letizia was not aware of our agreement about dropping your luggage somewhere, you could have called me. You had two mobile numbers where to reach me. I would have asked Mrs. Letizia to take care of your luggage and the problem would have been solved immediately on the spot.
I quote your words upon booking:
“in ogni caso non ti preoccupare, viaggeremo leggeri e ci possiamo infilare il costume nei bagni della stazione o di un bar (in any case do not worry, we will be travelling with light luggage and we can change ourselves at the railway station or in a bar)”.