Hi Malka, first of all you have arrived at my home late at night around 23.00 h,you didn´t mentioned that little detail very important! Long way from Bologna?? Everybody knows that distance from Bologna and Venice is 150 km , so max two hours with car and you need whole day and night to arrive?? Why you didn´t written that I told you one day before that I have to go for a work after 18.00 h and pleasing you to arrive in time as I did always with my guests. You told me only tomorrow you will come late afternoon because you want to have fun in Bologna!! So for you is normal that host wait for you until late at night - 23.00 h , without any extra service just because you want to have fun.. You were stunned because I have found a person to wait for you,because I was at work, and explain you everything about home , the use of keys,gas cooker, washing machine? In Europe at least we are concerned about guests and we can´t leave the keys of our home on the street as was your proposal ! It was written in my home rules every detail and you had to read it and if you did instantly reservation means you have to except those rules! The airbnb is not a hotel and hosts are humans with their family and work necessities !!