Florian & Nina

Stay central with Garage & Terrace

Entire home/apt
4 Guests
1 Bedroom
1 Bed
$115
Per Night
Per Month
Subtotal Total
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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

About This Listing

Modern apartment with elevator, garage and terrace in the center but in a quiet side street.

All city center attractions on foot. Metro only a minute away. Various restaurants, shops, bars, cafés nearby.

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Stay central with Garage & Terrace
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The Space
Bed type: Real Bed
Property type: Apartment
Accommodates: 4
Bedrooms: 1
Bathrooms: 1.5
Beds: 1
Check In: 2:00 PM
Check Out: 10:00 AM

Amenities

Prices
Extra people: $17 / night after 2 guests
Cleaning Fee: $52
Security Deposit: $287
Weekly Price: $786 /week
Monthly Price: $2067 /month
Cancellation: Strict

Description

House Rules

Availability
2 nights minimum stay
Stay central with Garage & Terrace
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30 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
April 2015

April 2015

March 2015

March 2015

February 2015

October 2014
Florian & Nina
Response from Florian & Nina:

I admit, I am rather shocked about this evaluation. We try to use every feedback to improve our service but your review is not comprehensible for us. You complain about communication - I have reviewed all our messages, and we have replied to every single one of your messages within a few hours... My mobile phone is turned on 24/7 you never called me... Did you maybe mix that stay up with a different one on your trip!?

That Check Out is at 10 AM is shown right on the top of our AirBnB site together with the price and other key information. So you knew about check out time even before you booked. If no guests arrive on the same day we are very accommodating with that time but on the day of your departure we had guests arriving. For me it is incomprehensible how someone can complain about the fact that we stick to a time that was communicated right from the beginning? We even stored your suitcases so that you didn't need to pay for a locker!

Again, we take criticism very seriously, and try to use every feedback to improve our service. This is why we also have feedback forms in the apartment.

We try very hard to make our guests feel at home and also to offer the best service possible. We lived in the apartment ourselves for two years before we got our kids, and we loved it. If you read the reviews that we've got so far you will see that all the guests we accomodated also loved the place and the central location. Many even told us that it was much nicer than they expected. We are looking forward to accommodating many more happy guests in the furture in our favorite City.

October 2014

October 2014

This host has 59 reviews for other properties.

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About the Host, Florian & Nina

Florian & Nina
Vienna, Wien, Austria
Member since May 2012
Response rate: 100% (past 30 days)
Response time: within a few hours

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