Antonella made her reservation in advance for a group of 10 but one day before arriving she told us that she was going to host a party and hire a catering service for a 25+ guests, the door man said that more 50 people came the "party:the day after her arrival, we placed on our listing that we charge an extra fee for a party but we did not charge her anything in good faith because it was in short notice and we wanted her to be happy anyway so we did not pursue the charge. The neighbors complained about the party, the noise even though we ask her to let us know in advance. We are sure that the catering service broke some items in the kitchen and she even write this in the review when her group or her catering service broke dishes, mugs etc that the guest is complaining about. Regarding the water system, its is in good condition, we have a brand new water heather that was installed at the premises, while she was staying we did not hear from her any complains about anythingt, we knew about it when she requested us $2,000 dollars for her "bad experience", she wanted a free party in Lima and the host to pay h (Phone number hidden by Airbnb) dollars)... since we saw this refund request unfair, she wrote a review like this.
This was a surprise for us because we did not hear any complain during her stay together with almost 25 people at the premises using all the facilities, 6 showers at the same time etc.. Obviously after having so many guests the apartment will be a little dirty, in San Isidro the humidity is very high and since we are close to the ocean the air and linen gets humid, we have a washer and dryer for the guest so she could wash anything she wanted at any moment including linen. The chipped glassware was not chipped before her arrival, toilett paper was probably enough for her guests but not for a 25 people or more using all bathrooms during her unexpected party. The trash door is ok she left it open for her review that looks more like an inspection objection from a problematic buyr and its realtor, , we need to say that this review is unfair because we do not have any surveillance camera whatsoever, we have a wifi camera that is at plain sight plugged to the outlet to see the door while the apartment is vacant, she entered the apartment and she unplugged the camera so it is funny that she will even mention this in the review this shows her very bad faith and attitud, we will surely NOT RENT OUR PLACE TO HER AGAIN, We want all guest to have a pleasant stay in our property and prefer not to have problematic guest. Good luck