Albert

5 min to Centre and Beach - AP1

Entire home/apt
4 Guests
1 Bedroom
4 Beds
Per Night
Per Month
Subtotal Total
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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

About This Listing

A spacious, groundfloor apartment with own entrance , no stairs and small patio, making it ideal for elderly people or couples with children / prams

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Kitchen / Dining Area

Kitchen / Dining Area

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The Space
Property type: Apartment
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 4
Check In: 2:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $11 / night after 2 guests
Monthly Price: $567 /month
Cancellation: Strict

Description

House Rules

Availability
1 night minimum stay
Sofa Bed

Sofa Bed

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14 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
From Marseille, France · May 2015

From Birmingham, United Kingdom · April 2015
Albert
Response from Albert:

Marina, I would like to point out a few things.

(a) We have never said we are going to be there for the checkin, that is why we gave you clear instructions how to enter, and, exactly as you said, you made a mistake because you did not follow the very simple instructions we sent you. We handle over 400 guests per year, and you have been the first one to manage to go into another apartment. So I do not think that is out fault at all.

(b) You are also mistaken about Airbnb - Airbnb caters for self-catering apartments too - as such, we rented you a private self-catering apartment, as described, nothing more, nothing less

(c) There is no rule that says we have to put soap, or shampoo in our apartments. And in a self catering apartment, yes, you put one roll of toilet paper, the guests are responsible for getting their own things, like all SELF-CATERING apartments. This is NOT a Hotel. So please you need to be clear what you are renting for next time, because you will find the same problem in a self-catering apartments you are going to rent in the future.

(d) As regards cleaning, again, you are the first guest who is mentioning this, I am sure you will keep going around to find excuses to try and get a refund back, because you asked 100 times to get a refund back because according to you, we did not give you the same apartment you saw in the pictures - until you realised you where wrong and entered into the wrong one !

(e) Who ever said there is allocated parking ? There is free parking on the street, like mentioned, there is no place in entire Malta where there is allocated parking. You should be grateful that there is FREE parking on the street, something in-existent in all Europe.

I am sorry your experience was not the Hotel Experience you where expecting, and unfortunately, we are not willing to host unreasonable people like you, we will stick to our trusted guests who keep returning to our apartments time and time again, as you can see from the reviews.

April 2015

From San Francisco, CA · November 2014

From Barcelona, Spain · August 2014

June 2014

From London, United Kingdom · October 2013

From Bristol, United Kingdom · October 2013

This host has 256 reviews for other properties.

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About the Host, Albert

Albert
Medellin, Antioquia, Colombia
Member since December 2011
Response rate: 96% (past 30 days)
Response time: within a few hours

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