Thanks for your feedback, we are delighted you loved the internal decoration of our snug, our fantastic location and your overall stay in our city! All comments (positive and negative) are greatly appreciated so we can constantly improve our guests experience. I am very sorry that the character and age of the close and building did not meet your expectations - as you can see from our reviews the majority of our guests love the traditional Edinburgh 'experience' and we are saddened to hear you hear you did not.
We do outline on the listing that we are on the 3rd floor with no lift, you did have to acknowledge this upon booking. Most buildings in the heart of the Old Town (particularly historically listed buildings such as ours)have no elevators and in hindsight you should maybe consider this upon your next trip if it is an issue for you?
We hope despite your issues you would book with us again and we would love to host you!