We apprecaite Alisha noting that the bathroom and room were clean, we do make sure of that always!! Also, how helpful we were as hosts during her stay. It's just too bad these guests were so difficult to host. They booked a higher than normal rate, as they booked literally hours before arrival and apparently availability in NYC was low so our automatic rate was high. We scrambled as hosts to help and accommodate them promptly. As for the beds, both are in fact "proper" REAL mattresses that no other guest has ever complained about. Any future guests can take a look at the review we left on Alisha's page for her and her mother, unfortunately they were extremely high maintance, complainers from the start... in 5 great years of hosting, they gave us one of our least enjoyable experiences :( It seems they aren't used to what it means to partake in shared living, espeically in NYC where we have a more "European" way of living. But as hosts, we still love what we do and will continue to keep welcoming new guests to NYC and our home!