Dear Patrick, thank you so much for your kind review! It was a pleasure to host you and your lovely family and I am really looking forward to welcome you all again!

I totallly agree: the initial communication was really a new experience for me,too: Eli and his family stayed at Casa Maria together with Ely and his family. The organisation of the check-in was a little confusing for me, as Ely was the one who communicated about the holiday-trip as Eli was very busy. Suddenly Eli had a second new profile on airbnb and I really wondered about who will come in the end - As they are complete new on Airbnb, I get in touch with the support and so it became clear, that really Eli will come, it was the same person with two profiles. At the day of arrival he phoned that he would be at Casa Maria in only two hours. But Eli was even willing to agree upon the check in time that his friend Ely organized in our communication weeks before his arrival though Eli hadn't planned his trip yet. Sorry to hear that Eli had problems to get the kids under control in the spacious house. In the end I think Eli will feel better with the service in a hotel than to stay at a private home with Airbnb.

Dear Megan, towels and bedding are provided as you can see in the describtion of the listing. So there is no extra fee for towels and you did not pay an extra fee! I checked the invoice again with your husband Rob, when you arrived, and he found out that everything was correctly. There was no good dollar exchange rate for you. First you booked for six guest. Then you planned to bring your friends with you and you had to book in ten guest- and this is why you had to pay more. Airbnb always takes the fee in percent from the full amount, and this is why you had the feeling there would be an extra fee- but this was no extra fee for me - it was Airbnb fee. And it is true, there is a new law in Germany: it is from November 2015 and is called "Bundesmeldegesetz, Meldepflicht gemäß §§29,30 BMG". The Centre for German Legal Information offers a comprehensive , freely accessible database to German law in English. Unfortunately: Every German Host on Airbnb, Holidayhome or Hotel in Germany has to do a registration of the guest, controlling the ID Card/Passport and sing in, and the host has to do this face to face. So this is the reason for the check-in with all guest with all ID-Card/Passport. This are not my rules, this is law in Germany and unfortunately I can´t change this.

Thank you so much, Andrew! You and your family are welcome back any time! Warm Regards from the Black Forest Inge

Thank you very much, Julian! You and your family are very welcome at Casa Maria, I am looking forward to welcome you again!

Thank you so much, Karina! You are always welcome!

Dear Maxim, thank you so much for your kind review! You have been wonderful guest and I am looking forward to weclome you all again! Warm Regards from the Black Forest