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Attic Room Sugar Shack Downtown

Private room
3 Guests
2 Beds

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$110
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About This Listing

Light, airy room with views of the bay and the tree tops. The room features a California King deluxe futon mattress plus a twin bed.

If a party of 2 requires 2 beds, a $10 linen charge applies.

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The 'Attic Bedroom' is light and airy and has views of the garden and Hilo Bay

Verified Photo

The Space
Property type: House
Accommodates: 3
Bedrooms: 1
Bathrooms: 1.5
Beds: 2
Check In: 3:00 PM
Check Out: 11:00 AM
Pet Owner: Cat(s)

Amenities

Prices
Extra people: $20 / night after 2 guests
Weekly Price: $660 /week
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
1 night minimum stay

E Komo Mai.. (welcome) to The Sugar Shack. As in most Hawaiian homes, guests take off their shoes at the door.

147 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
From Seattle, WA · July 2015

From Stanford, CA · June 2015
Megan
Response from Megan:

Thanks to this guest for being so understanding with the change to the reservation due to a maintenance issue. She received an upgrade to have her own private apartment. We were very sorry there was distress about some bugs and appreciate the feedback for the need for screens. Screens will be installed to allow more ventilation in the apartment. Due to a particularly wet month of June, we had an outbreak of mosquitoes that is usually manageable on our property.

The cockroaches: Once again we are sorry that there was distress for this guest. These are not the kind of 'cockroach' associated with lack of hygeine (reading our reviews, we are consistently rated as very clean & we work hard to maintain that standard) These are actually medium-large sized tropical beetle: 'Palmetto' and while they are mostly not found indoors sometimes one or two will take up residence temporarily. Obviously this kind of review is enough to put a lot of people off making a reservation with. None have been found in the room since so this was unfortunate that it occurred for this guest.
Wi fi has been an ongoing issue that we are addressing. As of 7/5/15 a new dual band router should help achieve a better speed.
Thank you to all our guests who provide honest feedback about their experience. We continue to strive to help each guest enjoy their experience here. - Megan

June 2015

From Oakland, CA · June 2015

From Providence, RI · June 2015
Megan
Response from Megan:

Thanks for the great review. It was an oversight this guest didn't get towels and she checked in after 10pm so we weren't around to help out. Normally there are towels provided and shampoo is kept in the cottage also.

June 2015

From Morphett Vale, Australia · June 2015

From Tucson, AZ · June 2015

From Hawaii, United States · June 2015
Megan
Response from Megan:

Aloha to this guest. Unfortunately we had an outbreak of mosquitoes when this guest stayed.We have fish in ponds and take care of the standing water on the property - checking it daily. It is not usually such a problem so we are sorry to hear that it caused discomfort.
Our course of action: We have added a citronella oil warmer to the room as a precaution.
Regarding the 'frog noise' Occasionally we have someone who finds the coqui frogs disturbing but most people describe it to us as a relaxing background sound and they actually say they love it (we do too).

June 2015

This host has 346 reviews for other properties.

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About the Host, Megan

Megan
Hilo, Hawaii, United States
Member since April 2012
Response rate: 90% (past 30 days)
Response time: within an hour

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