Karin

Unique Oval Georgian Studio Gr. Fl.

Entire home/apt
3 Guests
1 Bedroom
1 Bed
$101
Per Night
Per Month
Subtotal Total
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About This Listing

Experience authentic Georgian elegance is this unique large OVAL studio apartment, overlooking park. Accommodates two in cosy sleeping loft. Light a fire, cook dinner in the designer kitchen, and then head out to enjoy the attractions of the city.

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View from entrance

View from entrance

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The Space
Bed type: Real Bed
Property type: Apartment
Accommodates: 3
Bedrooms: 1
Bathrooms: 1
Beds: 1
Check In: 2:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $22 / night after the first guest
Cleaning Fee: $22
Monthly Price: $2300 /month
Cancellation: Strict

Description

House Rules

Availability
2 nights minimum stay
Fireplace and seating area

Fireplace and seating area

Verified Photo

143 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
March 2015

March 2015

March 2015

March 2015
Karin
Response from Karin:

The first item of the Airbnb review guidelines is: Stick to the facts.

‘’Not accurate listing.”

My listing is accurate, with many photographs that show the apartment from all angles, and a clearly described, exhaustive description, which highlights the ‘quirks.’ It is regularly amended, in light of comments left by guests. We aim to anticipate guests’ needs, and to exceed expectations; it’s no fun for anyone when this doesn’t happen.

The listing has 31 photographs showing the apartment from every angle. Picture no. 11 shows the view from the window, and is labeled ‘Window facing side street.’.

The height of the bed, and the height restrictions in the sleeping loft are highlighted in the text: “Please note there is restricted headroom in the sleeping loft, and consequently the bed is low.”

The apartment IS on the ground floor of the house, as described. The basement is occupied by a crèche/ nursery/ daycare facility, which operates from 8am to 6pm M-F. It has never been raised as an issue until now.

The bed IS a ‘real’ bed. It is NOT a futon. It consists of a locally-manufactured contract-quality 4’6” interior sprung mattress, (as supplied to hotels and the health-care industry) sitting on 11-ply sprung beech slatted base - which is becoming the industry standard in Europe (ref. IKEA) .

There is over €750-worth of luxury-quality bedding on each bed in all of my listings- White Siberian goose down 13.5 tog duvet, and matching white Siberian goose down pillows. 100% Pima/Egyptian. snow-white linen that is washed in hypoallergenic detergent, line dried and ironed before each bed is made. AND, a hand woven 100% kid mohair throw.

The listing describes the apartment as ‘facing a quiet side street’. The window has starched white cotton voile ‘modesty curtains’ on the lower sash, to 6’6”. Most people consider the original wooden shutters an asset – they provide security, heat and sound insulation, as well as privacy.

‘Drug use in the neighbourhood makes it dicey’. Not sure what to make of this—did the guest witness drug use? Or maybe she overheard a good, middle-class surburbanite expressing their concerns/fears of city centre living? I have lived here, perfectly safely, since 1978, and have never been bothered by ‘drug use’. This is the first time since I started with Airbnb three years ago, that the issue has been raised by a guest. MY concern for my guests is pick-pockets in Temple Bar…

My listing states very clearly our check-in procedure:

“Check-in at 2pm, but we are happy to take in luggage after 9am, and can give you keys to come back at your leisure, after 2pm.”

From the outset, the guest was told that she was free to check–in early, but that she would need to collect the keys from my tenants in the basement and gave the opening hours as 8am-6pm- otherwise I could have my niece meet her at 2pm

The guest was never told that she had to check in by 4pm. The night before the guest arrived , at my behest, my niece sent her and email, asking her to confirm arrangements, and stating that she, Orla, could be there to greet the guest between 2pm and 4pm.

I fail to understand the point about not being able to get keys- Had she been unavoidably delayed, she could have collected keys up to 6pm, by which time Orla would have been back in the house. In three years I have never failed to accommodate a guests’ check-in. It seems petty to be complaining about hypothetical problems.

After 13 emails from the guest, and having my offer to have a quick telephone chat, to clarify that the guest was happy with all the arrangements, rebuffed, I admit that I was totally exasperated. It was clear from the emails that the guest was not reading/paying attention to my explicit communications.

The final email from the guest stated that she would leave her luggage (she had already warned me that she had a ‘ton of luggage’) with my tenants in the basement. My arrangement with my tenants is that they will hold keys for collection – they don’t have space to mind luggage.

At this point I resorted to block capitals, in order to get her attention- which worked… I most certainly did not ‘chastise’ her, and apologized for the capitals within the message. See below:

Hi Nicole.
If you arrive early, please COLLECT THE KEYS from my tenants in the basement. DONT drag your bags down the stairs. Your apartment is on the ground floor, through the double doors, to the right of the foot of the stairs. As I said in a previous message, any half obliging taxi driver will wait while you pop down to collect the keys, and will help you with your bags to the front door.
I had arranged with Orla that she would skip a class to be at the house to meet you at 2. If you intend to come earlier she will need to leave the keys for you.
She is picking up my messages, as I am in Morocco. PLEASE CONFIRM YOUR FINAL PLANS THE NIGHT BEFORE ARRIVAL, so that she can leave the keys for you.
Apologies for the shouty capitals -- but I am somewhat frustrated, and fear that there will be an issue with your arrival. I have to say it-- this endless stream of messages could have been entirely avoided, with a five minute phone conversation!
Everything will be ready for you- I hope you will enjoy your stay in Dublin.
Kind regards,
Karin

This is the message that gave rise to all the problems!

I have a ‘strict’ cancellation policy, and I am perfectly within my rights, legally and morally, to adhere to it, especially a last-minute cancellation for no good reason, less than 24 hours before scheduled arrival.

It was unfortunate that the fridge had obviously been overlooked, and that the guest found out-of-date milk, and oj that had been opened. I truly regret, and am at a loss to explain the ‘used handtowel’, as I’ve been assured that all the towels came out of the same wash. As soon as these things were brought to Orla’s attention, she replaced them.

‘One of the reason I chose this place was supposed on-site host, ‘real bed’ good location, and first floor access…none of which I got.’….. T

This statement is not accurate, I've dealt with the bed, location of the apartment within the building.

Good location’ is a matter of taste – a city centre location implies certain drawbacks, which the sophisticated traveller will factor in.

My listing states I live on-site, but that, in my absence, ‘ a family member will usually be here to greet people’. Orla was staying here while I was away, but we are not a hotel, with 24-access and a night porter. My first response to my guests states ‘ So that I can plan my day round being here to greet you, please let me have your flight details/travel plans.’ I am a ‘sole trader’ and it’s just not physically possible to be here 24 hours a day. We are a boutique offering, with a unique and highly personalized service, and most people will willingly accept the limitations, in return for a truly authentic experience of Georgian Dublin.

‘Dirty glasses and an iffy toilet’ which ‘broke completely in the middle of the night’—did it become blocked/fail to flush? It was working perfectly after the guests’ departure.

Who would have left ‘a note explaining that the cleaners were at fault for everything outside my door’ ? My niece, Orla, who is the cleaner? In the listing we ask that guests strip the bed and leave the towels outside the door of the apartment when they leave. This is standard practice is self-catering accommodation- at least in Europe. Any hotel will have used linen and cleaning carts outside rooms in the morning- how else does the cleaning get done??? I think that the note Orla left for the guest, apologizing for the used hand-towel and the out of date milk is what the guest is referring to.

The last point in the review really galls:

‘As other reviews point out, if you get off on the wrong foot with this host, it’s difficult.’

The guest found ONE review which refers to getting off on the ‘wrong foot’, but it goes on to say ‘We would love to recommend this place for anyone who is staying in Dublin’. (Bobbye Joe Greene,, Nov 14) I’m not going to apologise for being cranky when woken at 7.15 am, when the arrangement with the guest was that they could drop off their luggage at 8am. The guest acknowledges that I was nonetheless ‘very accommodating’. See the review below.

'The Special Georgian Flat was a lovely place to stay during our visit to Dublin. The space is beautiful and the location is very walkable to the main parts of town like Temple Bar and O'Connell St. The neighborhood leaves something to be desired, but the local shop is run by very nice people and has all of the necessities. We got off on the wrong foot with Karen as we arrived 30 minutes before we had previously agreed to meet to drop off our bags. She was not happy with us, but very accommodating as she made the apartment ready for us to take immediately. We were so grateful for that as we'd be traveling for 14 hours and our check in wasn't for another 6. When we ran into her later she was very kind and informative. We would love to recommend this place for anyone who is staying in Dublin.

I have achieved ‘Superhost’ status, with 370 reviews in total, and garnered 81% 5-star reviews (down from 84%, since this one) over the past three years . Among these is a total of THREE (including this one) are negative reviews .

I am all for constructive criticism, but I really have issues with being so blatantly mis-represented. No-one gets it right all the time, and but we do try very hard, and I believe that, for the most part, we deliver way over and above what could reasonably be expected.

The silver lining in all of this? I constantly tell my staff that this is a ‘details business’ and that, if a guest finds one thing wrong, they will seek other things to criticize. That’s human nature. Thank you Nicole, for the perfect illustration of my point. I shall use this review as a ‘teaching tool’.

March 2015

February 2015

January 2015

January 2015

This host has 230 reviews for other properties.

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About the Host, Karin

Karin
Dublin, County Dublin, Ireland
Member since April 2012
Response rate: 97% (past 30 days)
Response time: within a few hours
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