Craig during our conversations sounded like a jolly good guy. When you came to the house you were very pleased when I checked with you. Unfortunately at arrival your wife and daughter were very ill and were throwing up and had diarrhea as well as allergies and they could not even enjoy the lovely meal Mahinda had prepared for you all. I wanted to make sure you all were okay and organized for Mahinda to take you all to the doctors the next day and got medication and treatment. The following day Mahinda told me that you all went to town and your daughter went to a hotel and liked the place and wanted to stay in a star rated hotel and you asked me whether I would give you a refund if you left early. I offered to give you Mahinda's services and other complimentary services instead of refunding the money which I would lose if I do so because I have blocked the days for your booking. Now you come up with all these complaints because there's no refund. To address your complaints:
We don't have mould or any smells and our villa is definitely not filthy. We had a group of guests the day before you left and guests staying throughout prior to that and never had any complaints about the cleanliness. We have had guests from around the world and none of the guests have ever complained about these issues, in fact they were so happy to stay with us and complimented the cleanliness. Most of the large hotels in Hikkaduwa are on the main road and if you keep the windows open instead of using the A/C like you did, you will hear the noise from the traffic. In fact the hotel you went to afterwards is right on the edge of the main road, at least we are located away from the road and behind a wall. We never had complaints of ants, bugs, elephants, etc from any of the other guests. You had four rooms with four bathrooms for the three of you, and access to upstairs and downstairs living areas and you say you don't have room for your suitcases but yet you prefer a room like a hotel which is not the goal we provide at Hikka Beachfront. The experience we are going for is a home away from home, with access to a tropical beach and the ocean right outside the backyard, a cool, shaded garden outdoors. This is not the season in Hikkaduwa and the rates we charge are much higher at that time of the year but beachlovers can still enjoy the ocean and the beach. All of our rooms and the house is as shown in our profile pictures. Our main goal is to have satisfied guests and you are the first who is complaining about these issues. It is not fair and just to make untrue claims just because you didn't get your refund for going earlier.