About this listing
Cozy little apartment beautifully located on the Isle of Elba accomodates 4 ideally family or group of friends.
This is the most beautiful part of the island.
The apartment is fully equipped with kitchen, bathroom, washing machine, open-air barbecue, fruit trees, table and chairs to eat outside on the sea-view terrace facing the Isle of Corse.
The whole area offers awesome panoramas and wonderful walks into the wild with colours and smells almost forgotten for people living in the city! :)
In a little you are on the beach, in a little more you are at Monte Capanne feet (1019 mts).
Few restaurants and bars here and there, a couple of little grocery stores and then RELAX.
No traffic! :)
Chiediamo agli ospiti rispetto per le persone e per le cose.
Serene was very helpfull and replied quickly to answer my questions.
The house is quite small but is equipped with what you need. Clean and tidy. We did not spend much time in the house other than when sleeping, but just sat in the terasse.
The terasse really is wonderfull with amazing views.
Incredible view, nice contact, a nice place to relax on Elba. Serena's parents were super friendly and helpful. Thank you very much!
We didn't actually meet Serena, as she was unexpectedly called to MIlan for work. Instead, her cousin Monica greeted us. Her English was as poor as my Italian, so communication was very challenging. We were surprised by the smallness (and very low ceilings) of the apartment. It is advertised as accommodation for 4, but should really be a listing for 2 people. The photos of the apartment caused confusion. The bedroom pictured with the double bed was accurate, but when we arrived, two single beds had been placed in the kitchen/dining area. The pictures of the apartment showed what ended up being a kitchen closet. In the pictures, it looked as if that closet was the door to the space for the additional beds, especially as the kitchen/dining area was never pictured with beds in it. The essentials were included, but there was no shampoo (as listed) nor did I see any fruit trees on the property. The outdoor BBQ was fun and we used it a couple of times! The fully equipped kitchen had the basic utensils, but I was surprised that salt, pepper, and paper towels were not included. The water in the shower was difficult to adjust; it was either very hot, or very cold. The location of the apartment is the beautiful, less touristy part of the island, which was refreshing! (It is important to know that it takes about 50 minutes to drive to Portoferraio.) It was a huge disappointment, however, that Serena didn't include any maps or informational brochures about local activities, especially since internet was not available and the language barrier prevented communication with her cousin or mother. The tourist offices in the neighboring towns were never open either, so it was difficult to plan our time on Elba.
I'l like to apologize for not being there and also I'd like to clarify some points of your review.
First of all thank you for being so specific on what you liked and what you'd improve so that I can take measures and work on making our guests happier and happier.
As you said, I had to go to Milan. I was there till the day of your arrival but then I had to go. Unfortunately I cannot always be there and believe me, in this time of the year I'd rather to spend more time on the island!
Fruit trees are all around the space at the guests use..unfortunately I cannot do much for making them making fruit all the time.
Kichen basics (salt, pepper, paper towels, olive oil and vinegar) were not there as culturally in Italy we tend to think it is not hygienic to rent a space with this sort of stuff in it maybe used by the previous guest but we'll take note of it too.
Place is small as it says it on the ad and the pictures of the apartment show the sofabed then replaced by 2 single beds in order to make it easier to move around the place.
So you have a double room and 2 separated single beds.
I'm a good traveller and I normally have an idea of where I am going and what to see before arrival, moreover I often have a guide book with me. All that makes me able to plan without wasting my precious holiday time...I must have thought the same for my guests but I have it clear now that I should leave some maps and infos in the house.
I realize that meeting someone who speaks your own language on your holiday place would make your communication to go smoother...but as italians, we're not used to that when we travel (cause rarely we meet someone who speaks italian) but despite this we still sort it out somehow..so again, my mistake is maybe based on my own experience as a traveller.
Personally I love languages and hospitality so I'd have been happy to talk to you on the phone for infos and questions.
I always tell guests to tell my parents to call me (saving money to the guests for the call) and to put them on the phone with me for any sort of question or information.
All said, I hope you enjoyed the island anyway and that you had a great stay!
I'm definitely going to take note of your advice and maybe wi-fi will soon be there too!
Pina, not Serena, is the host of this property. Pina is Serena's mother, and she speaks only Italian. My communication -- in English -- with Serena was seamless until the day of our arrival when efforts to clarify the location (since I don't use a smartphone) and amenities via a phone conversation -- because Serena lives in Milan -- were met with slight condescension, but I probably misinterpreted Serena's sense of humor since I was hungry and tired after a long journey from Firenze.
In any event, the property is basically a serviced apartment on the ground floor of the building in which Pina (and Luigi) live. I couldn't stand up straight in the bedroom or the bathroom. If you are taller than 175 cm or so, you too will have difficulty doing so. Others have shared this observation.
While the kitchen has all you need in terms of pots and pans, flatware, and utensils, and so on, there are no kitchen basics. No salt, no pepper, no olive oil, tea, coffee, paper towels, etc. Similarly, there was only one roll of toilet paper. This was unexpected, but not a problem. There's Renato's Store down the street, and Pina provided an additional roll minutes after we inquired about the matter.
My sister and I thoroughly enjoyed the location -- perched over the main road on the western side of the island, with views of the some of most extraordinary sunsets I've ever seen. There is stunning path down to Patresi beach just down the road, and the bus passes a few times a day. It takes about an hour to get from the house to Portoferraio. It took us 90 minutes -- an uphill journey -- to reach the house from Portoferraio.
Pina and Luigi both were warm and kind. I liked sharing the washing machine and hanging up clothes to dry in the same vicinity with them. We had privacy but also were not isolated from brief, subtle social interactions in our daily routine.
Unfortunately, as you underlined, I work in Milan so I cannot always be there and that's already a pity for myself, believe me!
I'm sorry when you say you were not happy with the communication once there as I said many times that for anything you could ask my mum and where she could not help, you could call me through her phone.
There are no kitchen basics (not in the description either): no salt, no pepper, no olive oil, tea, coffee, paper towels, etc. for an hygienic reason. In Italy in general they're hard to find in a rented house as culturally we won't use the same salt someone else have used before as well as everyone would love to choose their own coffee. Anyway in case one wants, there's always my mum there for you!
One toilet roll for your stay (3 nights) was sufficient we thought...but, as you said, my mum prontly gave you an extra one as you asked.
I just wanted to clarify some points of your review and take notes in order to make our place look better and better and to keep on making our guests happier and happier.
I'm glad you and your sister enjoyed your stay there and the care of my mum and dad: Pina and Mario (Luigi is my deceased granfather...I bet you took the name from the door plate).
See you next summer I hope! Ciao
I am an experienced traveller at AirBnB and I felt lynched for the first time. The only thing great about the residence was the view that one had sitting in the terrace of the residence, subject to good weather. The rest was a rip-off!!! We ended up paying way too much for the dingy, damp, low-cieling outhouse that was converted to make additional income. Upon enquiry we found an apartment at a regular hotel just around the corner for a much cheaper price that also included breakfast. We were extremely unpleased with the overall state of affairs there. Not even equipped with a WiFi these days and to end up paying 80 Euros a night for all this!!!
as already explained on the phone, the price you were charged was 55 a night and not 80...the rest was taxes and commissions (as an expert Airbnb traveller you should know how it works..)
The terrace and the view pays it all...for the weather I could not do much I'm afraid.
Wi-fi was not included in the services nor in the description of the house so I'm actually surprised you brought it up!
The hotel round the corner DOES include breakfast in the price...but what about a fully equipped kitchen at your own use 24/7, a washing machine free of charge, outdoor space, tables and chairs, private terrace with fruit trees and a private BBQ?!
Our guests really love our place and keep on coming year after year so I'm truly sorry to hear you didn't enjoy it and hope you'll be happier on your next trip.
Great place in the most beautiful, and less touristic, place in the island. Serena was very helpful, and her parents who welcomed us were very nice and wanted us to feel at home. They helped us use the barbecue (which is great!). Serena also recommended a very good trattoria a couple of minutes walk from the house. I recommend having a car when staying in Elba. Great view from the house. Recommend the place!
Two of my friends and I had a great time exploring the island of Elba for the weekend. The apartment had everything we needed to be comfortable for our two night stay. The ceilings were low in the bedroom, but that wasn't an issue as we were outside and exploring during the day! Serena was unable to meet us upon arrival, but her parents who live in the house above the apartment met us there and gave us a very warm welcome. They gave us fresh oranges in the morning and helped us start a fire in the outside fireplace! If you're looking for a weekend getaway and to see the natural side of Italy then this place is right for you!
My only word of advice is if you are to travel in the off season like my friends and I did, I would recommend having an accurate bus schedule as they change seasonally and are not as frequent as they are in larger cities. Overall it was a great experience!
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