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Stay on the beautiful isle of Elba!

Entire home/apt
4 Guests
1 Bedroom
2 Beds

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$85
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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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Esterno

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The Space
Room type: Entire home/apt
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 2

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $57
Monthly Price: $2263 /month
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
1 night minimum stay

Esterno

35 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
July 2015

June 2015
Serena
Response from Serena:

Thank you Maren for your kind review and suggestions!
Hope you had a great time! See you soon!
Ciao! :)

June 2015

June 2015
Serena
Response from Serena:

Hello Wendy!
I'l like to apologize for not being there and also I'd like to clarify some points of your review.
First of all thank you for being so specific on what you liked and what you'd improve so that I can take measures and work on making our guests happier and happier.
As you said, I had to go to Milan. I was there till the day of your arrival but then I had to go. Unfortunately I cannot always be there and believe me, in this time of the year I'd rather to spend more time on the island!
Fruit trees are all around the space at the guests use..unfortunately I cannot do much for making them making fruit all the time.
Kichen basics (salt, pepper, paper towels, olive oil and vinegar) were not there as culturally in Italy we tend to think it is not hygienic to rent a space with this sort of stuff in it maybe used by the previous guest but we'll take note of it too.
Place is small as it says it on the ad and the pictures of the apartment show the sofabed then replaced by 2 single beds in order to make it easier to move around the place.
So you have a double room and 2 separated single beds.
I'm a good traveller and I normally have an idea of where I am going and what to see before arrival, moreover I often have a guide book with me. All that makes me able to plan without wasting my precious holiday time...I must have thought the same for my guests but I have it clear now that I should leave some maps and infos in the house.
I realize that meeting someone who speaks your own language on your holiday place would make your communication to go smoother...but as italians, we're not used to that when we travel (cause rarely we meet someone who speaks italian) but despite this we still sort it out somehow..so again, my mistake is maybe based on my own experience as a traveller.
Personally I love languages and hospitality so I'd have been happy to talk to you on the phone for infos and questions.
I always tell guests to tell my parents to call me (saving money to the guests for the call) and to put them on the phone with me for any sort of question or information.
All said, I hope you enjoyed the island anyway and that you had a great stay!
I'm definitely going to take note of your advice and maybe wi-fi will soon be there too!
Grazie mille!!!

June 2015

June 2015
Serena
Response from Serena:

Eyad hi!
Unfortunately, as you underlined, I work in Milan so I cannot always be there and that's already a pity for myself, believe me!
I'm sorry when you say you were not happy with the communication once there as I said many times that for anything you could ask my mum and where she could not help, you could call me through her phone.
There are no kitchen basics (not in the description either): no salt, no pepper, no olive oil, tea, coffee, paper towels, etc. for an hygienic reason. In Italy in general they're hard to find in a rented house as culturally we won't use the same salt someone else have used before as well as everyone would love to choose their own coffee. Anyway in case one wants, there's always my mum there for you!
One toilet roll for your stay (3 nights) was sufficient we thought...but, as you said, my mum prontly gave you an extra one as you asked.
I just wanted to clarify some points of your review and take notes in order to make our place look better and better and to keep on making our guests happier and happier.
I'm glad you and your sister enjoyed your stay there and the care of my mum and dad: Pina and Mario (Luigi is my deceased granfather...I bet you took the name from the door plate).
See you next summer I hope! Ciao

June 2015

May 2015
Serena
Response from Serena:

Dear Kumar,
as already explained on the phone, the price you were charged was 55 a night and not 80...the rest was taxes and commissions (as an expert Airbnb traveller you should know how it works..)
The terrace and the view pays it all...for the weather I could not do much I'm afraid.
Wi-fi was not included in the services nor in the description of the house so I'm actually surprised you brought it up!
The hotel round the corner DOES include breakfast in the price...but what about a fully equipped kitchen at your own use 24/7, a washing machine free of charge, outdoor space, tables and chairs, private terrace with fruit trees and a private BBQ?!
Our guests really love our place and keep on coming year after year so I'm truly sorry to hear you didn't enjoy it and hope you'll be happier on your next trip.
Serena

May 2015

May 2015

November 2014

This host has 110 reviews for other properties.

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About the Host, Serena

Serena
Milan, Italy
Member since June 2011
Response rate: 100% (last 10 contacts)
Response time: within an hour

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