Ca Esmeralda apartment is wonderful and totally equipped with a white and beige design pieces of furniture. This elegant apartment, all paved with parquet, is equipped with living room with comfortable double davenport and roomy kitchen with all the accessories: fridge, microwave oven and dishwasher, a double bedroom, a room with bunk bed and two restrooms. The restroom (with windows) is in the tones of black and grey. The additional comforts are satellite Lcd television, air conditioning, hairdryer, toaster, vacuum cleaner and crib for children (upon request). The apartment can host up to 6 persons.
The apartment Ca Esmeralda is located in the heart of Venice, between Campo Sant'Angelo and Campo Manin, in the middle of the peaceful Rio Terà della Mandola, a few steps from the Museum Fortuny. This strategic position allows you to reach by foot in a few minutes the Teatro La Fenice, just 200 meters away, the accademia galleries and St. Mark's Square (500 meters). The famous Rialto Bridge is also just 500 meters away. From the train station and from Piazzale Roma using the public means of transport (vaporetto n. 1 - Sant'Angelo stop, vaporetto n. 2 - Rialto stop) or by aqua taxi or by foot (20 minutes more or less). From Marco Polo Airport the shuttle bus service "Alilaguna" stops at Sant'Angelo or St. Mark's Square.
We were 4 adults, 2 children and a baby staying in the apartment. The apartment, with its two bedrooms and two bathrooms was big enough for all of us. We liked not only the apartment, which was clean and had enough towels and bed linens, but also the location, close to a vaporetto station, San Marco and Rialto. This enabled us to go to the apartment at lunch time for lunch or for a quick break. Unfortunately, there weren't too many kitchen utensils. Apart from that, we weren't able to make the TV work (it might have been broken) and there were ants in the apartment!!
All in all, we would recomend the apartment to someone staying in Venice and would come back.
Nice apartment. Walking distance to Piazza San Marco.
Great apartment is good location. We prefer to not be right in amongst the tourist traps so San Marco Red Loft was a great option for us but still only 5-10mins walk to San Marco Square and 5 mins from Rialto Vaporetto. We were meet as planned mid-evening and taken to the apartment and walked through every thing as promised by AirBnB. Apartment was very clean, fully equipped, pretty quiet and served our needs very well. If ever back in Venice would definitely consider booking the apartment again
Perfect apparent I. Great location.
Our initial start was a bit bumpy, but overall, we loved our stay here.
Once our booking was confirmed, I had to send a message to a general email to confirm meeting point etc and was advised the name of the person collecting. When I sent an email to this person, I received one back saying that person was no longer with them, but another lady would be collecting us and her mobile number.
15mins after our meeting time, I rang the mobile but just as I did, a woman arrived (who wasn't the woman who was supposed to be and I hadn't been told of this change!) to take us. Gloria was very informative and showed us things along the way to our apartment including a local supermarket.
When we walked into the apartment, we were a bit shocked to see the main bedroom had an unmade bed and the bathroom had used towels all over the floor. Gloria was on the phone straight away and advised a cleaner would be back in half an hour but would have her own key so we went for a walk. When we returned nearly two hours later, it still had't been cleaned. I called the emergency number provided us but this rang out so we called Gloria and who followed it up and said they would be there in half an hour. After 45mins, we were getting a bit concerned that we wouldn't have a clean bed to sleep in as it was getting quite late, but eventually, the cleaner arrived and we had a fresh apartment again.
One thing that could do with a change is the mattress in the main bedroom. If you sat on the edge of the bed, you would almost sink to the floor. Given it is Italy, some wine glasses would also be nice!
In terms of the apartment, it was in a fantastic location, looked exactly as it did in the photos and provided everything we needed for a group with two teenagers. Gloria was also fabulous in her assistance to us, so we can't thank her enough. Would definitely stay here again.
We've had HUGE ISSUES but the place is nice, comfortable and well situated (a little more than 500m from San Marco Plazza).
So what are the issues ?
Meeting with faville representant (for keys and information) was postponed 5 times in a row. Letting us waiting with luggages, three kids and high temperature for 4 hours. When she eventually arrived she wouldn't listen nor apologize. She was in panic, we were exhausted, we had words... horrible experience.
Two days later, around 21:30, we were having dinner. And that same person enters the appartment with her own keys. She doesn't knock, she opens the door, enters the living room, starts mumbling words about the air conditionning (no apologies for disturbance). I had to ask her to go out and knock on the door so I can dress up properly. She went away. wow incredible experience !
From then on, I emailed faville as I felt the need to talk about this and understand. I was promissed to be called back but they never did. I still really hope they do (if you read this francesca, chiara or even alis) !
Although, it didn't spoil our holidays, it definitely cost us some really painful moments. In the same time, I understand that these people's jobs must be tough. They are very probably understaffed as they invoke emergency in each email, seem paniced or enter people's places in the night.
El departamento es tal como se ve, muy comodo pero muy bàsico, no se lo ve muy cuidado y las paredes y muebles están muy maltratados. Cuando llegamos a las 15 hs. ni siquiera estaba hecha la limpieza del mismo, así que tuvimos que dejar las cosas y regresar luego de que se hiciera la misma. Incluso en el lavadero dejaron las toallas sucias de los huespedes anteriores. El wi-fi no funcionaba. Está bien ubicado y las chicas que nos contactaron fueron atentas.
During our recent stay in Venice, the Esmeralda Apartment in San Mark’s Area was an outstanding experience. Conveniently located to many of the shopping areas and other attractions, this apartment was a positive experience for my five guests and me. Serena gave us a fantastic orientation to the apartment and the area. She was prompt in our agreed meeting time and place. The apartment itself was clean and had ample space to accommodate all six of us. I would certainly consider this apartment when travelling back to Venice.