Im really sorry you had this kind of experience. I told you my system broke down this day and i couldnt check the arrivals for this day, so of course im confused if someone rings at 10 pm at my door bell. We have 2 kids sleeping and i also was going to bed. Sorry for that. For the internet, i told your friend that the internet might not work as for the countryside we live in it always depends on the wheather and the wind if it works or not. And yes again if someone rings at my door at 10.30 pm with 2 kids sleeping i am confused. Sorry for the rudeness but i also think you have been a bit rude yourself, snapping at me straight at arrival time annoid at the situation, which is absolutly understandable, but leaving around 10 bags of dogshit in the bin is not a fine way to treat people. Sorry for your bad experience and thank you for your helpful feedback, we will work harder to make communication easier.