Michael

Spacious Prvt Apt, Sunny with Pool!

Entire home/apt
2 Guests
1 Bedroom
1 Bed
$69
Per Night
Per Month
Subtotal Total
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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

About This Listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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Spacious Prvt Apt, Sunny with Pool!
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The Space
Bed type: Real Bed
Property type: Apartment
Accommodates: 2
Bedrooms: 1
Bathrooms: 1
Beds: 1
Check In: 3:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $40
Security Deposit: $200
Monthly Price: $2000 /month
Cancellation: Strict

Description

House Rules

Availability
3 nights minimum stay
Spacious Prvt Apt, Sunny with Pool!
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25 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
April 2015

March 2015

March 2015

March 2015

February 2015
Michael
Response from Michael:

Dear Marilyn and Duane,

I am truly sorry and ashamed for failing to meet and exceed your expectations. As an active Airbnb host (and guest!) for 3+ years, this is the first negative review I have ever received and I want you to know that I take your input very seriously.

I really appreciated that you expressed your concerns directly to me when you first arrived and I tried really hard to immediately address every item: I purchased a lounge chair for the living room, installed a 2nd cable TV hookup in the bedroom and upgraded the unit with brand new ceramic pots/pans, chef’s knives, silverware, glassware, non-stick bakeware and all-natural cleaning supplies. I haven’t had any reports of insects prior to or since your stay but I continue to have a professional pest control company come on a monthly basis as a precaution.

When your husband, Duane, and I spoke, he expressed gratitude and satisfaction for my rapid actions so I thought that you were having a great time. I apologize for my misunderstanding and I clearly should have done a better job re-confirming that your concerns were resolved.

I am sorry that I was not available to meet you in person—I travel between California and Arizona regularly and stay in your unit myself so I am by no means an absentee host. Of course, as you know, my colleague Josue works full time next door and is always available 24/7. Together, we strive to make every guest feel welcome, relaxed and extra happy.

Thank you for your direct and open feedback. “Good enough” is not good enough for me—I will continue to work every day to improve and provide my guests with a superior and personalized experience.

With sincere and humble apologies, Michael

February 2015

November 2014

August 2014

This host has 279 reviews for other properties.

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About the Host, Michael

Michael
Los Angeles, California, United States
Member since December 2011
Response rate: 93% (past 30 days)
Response time: within a few hours

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