Hi Yasemen! Thank you, again, for booking my space. I'm glad you and your boyfriend had an overall positive experience. Apologies there was confusion on what to do with the keys at the end of your stay. The KeyCafe automatically sends a reminder message to guests letting them know they should drop off the keys where they picked them up, and unfortunately I was not up at 4:00 am to respond to your message, but I'm so glad the folks at Taszo helped you out. They are great! Washington Heights is in north Manhattan, and I thought you might have known that since you mentioned you visit often and stay with friends. The neighborhood, as mentioned on the positing, is 25 mins to Times Square, and the subway is less than a minute away; it's unfortunate you weren't more familiar with the neighborhood you booked and I apologize if this was somehow unclear - that certainly isn't the intention. If someone books a space in Washington Heights, I figure that's where they want to be, but obviously that isn't always the case. At any rate, I hope we won you over a bit and we'd be happy to have you again in the future. Be well, and happy travels!!!