We believe these guests present an inaccurate account of their stay at the cortijos. So far everybody else sees it as a paradise and a place to retreat. They are right about the noise from building work which we were totally unaware of thinking the building work had finished before their arrival. After the first night that I was informed I emailed the guests and offered them a complete refund, not even charging for the first night or alternatively that they could move up to Almond, at no extra cost, (our larger more prestigious cortijo which is normally 800 euros a week as opposed to 250 they paid to stay in Pablito). Later that day I contacted them and received a message saying they were happy in Almond and did not want to move. Since Almond is several hundred metres up the valley away from the building works, noise was no longer an issue. We made sure our caretaker Antonio saw them regularly and every night we contacted Antonio who told us they were happy especially since they had the entire resort to themselves with no other guests. All the towels, linen and kitchen facilities were clean and provided free of charge. However, you need to remember, this is a country retreat and obviously not a place suited to such people as natural living brings with it dust as well as fresh country air. We recommend that people like them think hard as they seem to be people who would be happier along the coast of costa del sol or costa brava as our place we consider appeals to people who are happy in nature. Further, 4 days before they departed both Lucy and I came back to the cortijos and we personally went to see if they were ok. We never experienced such unsociable guests before, they just said, they were fine. Why didn't they tell us they were not happy rather than waiting to complain online afterwards? Under these circumstances we would recommend that in the future such people should think hard about where they want to go and research carefully as this would help them as well as any future hosts to avoid having such unhappy guests.