Every Airbnb guest is given my phone number. Otherwise I am at home or near the kitchen which is 50 meters apart. I was probably at home taking care of my son who was not feeling well. When arriving I purposely took a step back and let your family rewind since you just had trouble after bad communications with your driver and his agent also your daughter clearly needed attention. Later on I gave information suitable for your family with small children. Many choices of transportation, from bicycle, motor, boat or car but they they did not suit your wishes or family make up. sorry about the refrigerator which they forgot to turn on. I wish you would have told me your complaints at the time so you give us a chance to do something about it.