I was surprised to receive such a review full of criticism. We generally receive top reviews, which reflects in our superhost status. I’m sorry if you weren’t happy with so many things also because you didn’t mention any of them during your stay or at the check-out.
Probably you hadn’t prepared your trip thoroughly as you weren’t expecting such a hot weather in Florence, which in this period is always the case, you weren’t informed about the apartment’s equipment, the area, the transport options or the city in general.
My guests are usually much more informed about the area and make use of public transportation freely and with no issue at all.
Also, unlike what you say, toiletries are available in the apartment (hand soap, shower gel, hairdryer, toilet paper).
Even if we were able to arrange a last minute check in for you, prior to another scheduled appointment, you felt like you did not receive enough information in the 20 minutes my parents stayed with you. They always provide many instructions on how to use the apartment as we would like our guests to find a clean, spotless and well maintained space. The fact that you found the apartment in such a good state is also the consequence of the carefulness of previous guests.
Again, I’m sorry if your expectations were not met.