About This Listing
The Luxury Ocean View Condominium is in Urbanización Las Palmas and is one of the best addresses in Coco . It is very close to the beach so guests can have an ocen view and an easy walk to the beach and several beach clubs .The complex is beautiful !
This beautiful Condo is located less than 10 minutes from Downtown Playas del Coco and less than 3 minutes from the beach.The Coco Sunset Hils Complex has 5 beautiful pools . Lush gardens and small shaded parks are along the poolside sidewalks .
This unit has an ocean view from the second floor bedrooms .
The kitchen is small but well equipped .
The town of Coco is a 100 year old fishing village that has turned into a vacation hotspot .
There are great seafood restaurants and gift shops , boat excursions ,waterfalls, and volcano tours .
There is also 2 Beach Clubs nearby and one has free weekend entertainment /LIVE MUSIC.
The CAFE de PLAYA Beach offers our guests discounts on great food and drinks.
tHERE ARE PENTY OF NEW BUSES , TAXIS , TOUR COMPANIES , SMALL PLANES , AND BOAT EXCURSIONS FOR ALL YOUR TRAVEL NEEDS .
Includes a VIP PASS to CAFE DE PLAYA..
Occupancy restrictions do apply for this property. No smoking, no unregistered guests including pets. ID of Passport or CR Cedula necessary at check-in. Rental agreements for stays longer than 30 days.
This was the second time we stayed at this condo. The place is nice and there's a lot of security guards. If you plan on eating out this is the place for you. However if you're planning on cooking all your meals you will be disappointed with how poorly equipped is the kitchen. There's a $35 cleaning fee. The first time we stayed here in February the place was cleaned the day we arrived. On this last visit I was very disappointed that for paying that fee it looked like it hadn't been cleaned in a week.
This condo is now under different management . I asked Cynthia to consider renting a different condo that I personally manage and can control the units cleanliness and kitchen equipment . She asked to rent the same unit that I managed in February and I could not persuade her to change units .
We no longer will refer guests to this condominium because we feel it falls beneath or standards .
You couldn't ask for more in regards to customer service. Robert was always ready to provide a helping hand whether it was a problem with the unit or reference for an excursion.
The condo is very nice and was clean and well kept on arrival. Both balconies are great to sit out on, the beds are all comfortable, and the AC works well.
The kitchen is nice and fully functional. It is equipped enough to perform basic cooking needs, but if you are looking to put together a 5-course meal for more than 2 people you may need to get a few more implements before proceeding. The good news is that you can probably find whatever cookware or gadget you need in one of the supermarkets in town.
As stated above, Robert's customer service skills were impeccable. Upon arrival in the area, he met us in town to show us exactly where the unit was. When I told him the coffee maker was acting up he had a replacement to us within a couple of hours. He knows various tour operators and is available to provide you with recommendations for reputable businesses.
The only issue I can see is the WiFi. If you've read other people's feedback, you know that the WiFi router is an an adjacent unit. The signal is weak throughout the unit, unless you are on one of the balconies. In addition to the weak signal, we lost it all together on the second or third day for the remainder of our stay due to some kind of problem with the internet service provider. I call this an issue and not a complaint because the truth is that we were on vacation and really ended up enjoying not being plugged in all the time. It was actually refreshing to take a walk downtown, (email hidden), and have a nice cold Imperial while checking email. Robert was also in constant contact with us in regards to the status of the WiFi repair. I don't believe the total unavailability of WiFi had a thing to do with any lack of diligence on Robert's part.
All in all, this being our first Airbnb experience, the place and the host worked out great. If ever coming back to the area, I would definitely repeat.
Thank you David for the compliments and the details about your vacation .
I did need to replace the wi fi router which is a rarity but that is what it took to get it functioning properly again . I appreciate your truthfullness and my staff and myself welcome you and your guests back at anytime .
Robert is a super friendly fella and replies to messages very quickly. The condo is very spacious and close to the beach and the town. Air conditioning worked well. The pools are also very nice.
The place was very dirty when we arrived. The floors not clean, garbage from the previous guests still under the sink, hair and plastic wrap in the shower.
The kitchen was not well equipped. It had one bowl, a couple of forks and spoons, around 5 plates and a few very old/damaged pots. There is no way someone can cook a full meal here.
The wifi is actually hosted in a neighboring unit, you must be on the balcony to use the internet.
There is a laundry room without any laundry facilities in it so the door remains locked.
The bed was missing a slat from the frame so we sunk in.
The Playa del Coco area seems to be geared to retired ex-pats so the complex where this condo is located is very senior-centric. Not a bad thing! I like it quiet.
If this place had the basics that I have come to expect from the AirBnB experience it would be awesome. It just felt neglected when I was there.
The Good Neil and his friend are welcome back and that part of the review is truthful and has merit .I do appreciate that he mentions that I respond to messages very quickly because with a little communication we buy guests whatever they need or allow them to buy anything within reason and if we have missed something we are there within a very short time . .One of the pots was in poor condition. The laundry is not in his unit and we let guests know this and he missed this part at my orientation about the unit . . There was a missing slat on the bed that I was unaware of .
The Bad is that for a late arrival and only one full day in the condo this review is over ANALytical.
QUOTE from Neil : FYI The trash was not removed from kitchen. No big deal I just thought I would let you know .
My response was gracias .If there was something amiss and I would have known about it I would have handled it immediately .
The Motivation :
Looking for refund on the (website hidden) were taken of a drawer with appliance catalogs,this was a bit ridiculous .
The Resolution :We replaced the bed slat, bought a new pot , and some more silverware and bowls .The cleaning of the condo was by a new maid and now she is aware of where the trash is . We do thank all guests for reviews and we do listen and make the needed changes .
Things didn't quite go as planned but Robert was very responsive. A+ for customer service.
Robert fue muy atento en el servicio. Llegamos muy tarde en la noche y nos espero para enseñarnos la casa y darnos consejos sobre el lugar.
El Condominio estaba bien la distribución pero no es un condominio de lujo como dice la descripción, principalmente en los cuartos.
La ubicación y las piscinas son geniales.
Een super huisje met een super eigenaar die ons persoonlijk op kwam halen en naar het huisje bracht! Heel vriendelijk en bereid om altijd voor je klaar te staan.
Muy decepcionada! Cuando llegamos, el apartamento "de lujo" no se parecía a las fotos publicadas. Estaba MUY sucio, no servia el internet, la cama doble estaba rota, las sabanas viejas, no tenia almohadas de verdad y 1 de las 2 sillas del balcón estaba rota. Tampoco estaba "totalmente equipado" como nos lo confirmó el host. Tuvimos que esperar hasta casi el mediodía del día siguiente para que reparasen la cama y el internet, así como la limpieza. El anfitrión no apareció ni llamó mas. Pasaron los días y nunca pusieron una segunda silla en el balcón ni nos trajeron las almohadas. Lo único bueno fue la ubicación muy tranquila y las piscinas del condominio buenas.
El condominio fue limpiado profesionalmente por nuestras camareras y la criada fue enviado por mi petición de limpiar y responder cualquier queja Susanna tenía. Si un cliente tiene problemas de limpieza que tomar esto muy en serio y nos hizo responder a esto de inmediato. Ella acababa de tener un bebé y entendemos la necesidad de una limpieza excepcional Cuando los invitados llegaron comprobaron el internet y me dijeron que todo estaba fine.During la noche, el internet se fue, a la mañana siguiente nos informó que el proveedor de internet, respondieron , y fue reparado por la mañana. había un listón que falta en la cama, así y esto también fue reparada en el momento oportuno. Nosotros tratamos de nuestro mejor esfuerzo para hacer las reparaciones necesarias antes de la llegada de invitados y acomodar todas las necesidades de los huéspedes y lo hacemos de buena gana y con alegría. Apreciamos todas las opiniones y que aprendemos de ellos y los clientes sólo tienen que tener un poco de paciencia cuando las reparaciones son necesarias durante su estancia.
This host has 135 reviews for other properties.View Other Reviews
About the Host, Robert
I live in Costa Rica and like to visit other hosts in different countries . I meet with my family who take cruise ships to large ports . When my family arrives at any port I will be contacting other Airbnb hosts to enjoy your area a day or two ..
I love watching wildlife , everything from birds to seals , to whales and otters .
I travel the world to see the earth's
beautiful scenery and uninhabited areas . My favorite place in Costa Rica is Drakes Bay . Sir Francis Drake said Florida is the fountain of youth but Drake's Bay is the pearl of the world .
I enjoy hosting guests and introducing them to the fun things to do here in Costa Rica .
We have a complete real estate company and rent rooms ,condos ,and ocean view houses. I f you would like to visit Playas del Coco in Guanacaste , please contact me for any real estate needs as well.