Thanks for your feedback. We would like to reply you as below:
Firstly, the address in Vietnam is so complex, it cannot show exactly the address as a/b/c on airbnb that why we write the exactly address in 'Other thing to note' to avoid our guests come to wrong place. We already asked Airbnb support to help to revise this case but it has not resolved yet. Please help to understand.
Secondly, About the pool issue, we apologized to your family many times and tried to resolve it as soon as possible.
'Cleaning is done once a week, additional cleaning ($25/time) upon request.' it was showed clearly in our 'listing other thing to note'. We already explained to you that we not only help to clean the house daily free but also refund an amount of money to compensate the pool issue. We think it is equal to the price of pool issue on the first day you arrived. Maybe you had misunderstand on the conversation between you and our staff.
Finally, for the ants and insects we tried to extrude them by safety and natural way without any chemical. Because chemical has worse effect to children & infants than insects. But when you need mosquito repellent spray we also provided. We always try the best to provide our guest the best services. We will consider about your feedback and improve more.
Thank you so much