First of all I would like to mention that I emphasise with your experience. I did feel bad about not being there while you are my guest however, I must mention that this trip that required be to be abroad was important and is related to a personal reason.
I taught the best way to compensate my absenteeism would be to give you my personal details and promise you that in case you need anything you can reach out to me. Additionally, the people who you refer to is the person who is the closest to me, my son who was the one greeting you at your arrival, just as you were informed before.
I have only recently started with Airbnb, meaning that I lack of experience however, none of my previous guests have complained about the cleanliness of the house, as well they have communicated their concerns when they needed to and asked about their necessities either me or my son, which you could have done with me as well when you had the chance. I have and I am trying to do my best to satisfy my guest’s needs, and I am very sorry that I had to disappoint you. However, I am thankful to you because I take every feedback constructive from which I can improve in the future.
As well, please understand that I rent a room not the entire apartment. And my time and obligations will not be determined by the guests plans during their stays here. The fact that I give accessibility to the kitchen and the balcony is an extra facility.