Karen

Upper Upper West Side 2 Bed/2 Bath

Entire home/apt
7 Guests
2 Bedrooms
4 Beds
$230
Per Night
Per Month
Subtotal Total
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About This Listing

A beautiful home away from home for your stay here in New York City.

Contact Host

Upper Upper West Side 2 Bed/2 Bath
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The Space
Property type: House
Bedrooms: 2
Bathrooms: 2
Beds: 4
Check Out: 11:00 AM

Amenities

Prices
Extra people: $50 / night after 6 guests
Security Deposit: $250
Cancellation: Strict

Description

House Rules

Availability
4 nights minimum stay
Upper Upper West Side 2 Bed/2 Bath
Verified Photo

118 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
March 2015

March 2015

February 2015

February 2015

January 2015

January 2015

December 2014
Karen
Response from Karen:

Confirmation of the space happens at the time the reservation is accepted. No guests has ever asked me for confirmation from Airbnb. It is automatic.

Colleen was over the top with texting and calling her arriving time. I did response to her first text but she didn't read it. She said she sent emails which I didn't receive. She said she used the (website hidden) system which keeps track of all emails and none were received there. Four days after her arrival, I received an email about her flight departing late. Perhaps she has a problem with her email server.

Upon arrival it was clear that Colleen has anger issues. She had to tell me she was an attorney as if to put pressure on me.

I ask guests to let me know if they need a late check-out. She never did and on the check-out day she was still there at 1:30pm. Norbert went to the apartment to ask what was happening and she was very abrupt and her husband said "we're leaving". All she had to do was tell me she wanted a late check-out. She was extremely rude.

I normally have no problems like this with my guests. I usually can tell from the first email if I want them in my home. She slipped through the cracks.

Do yourself a favor, stay clear Airbnb hosts of this problematic person.

December 2014

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About the Host, Karen

Karen
New York, New York, United States
Member since March 2010
Response rate: 100% (last 10 contacts)
Response time: within a few hours
Trust
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