To reply on what commented above we can state as follows:1. The guests arrived at 02.30hrs of the day after the check-in date (from 16.00 to 20.00 the day before).
2. The apartement selected and reserved by the guests was composed by a bedroom with double bed, a mezzanine with double bed and a dining room with a double sofa bed, for a total of 6 beds (they were 4 plus a kid). In addition, we arranged and added (as requested) a little bed for the baby. 3. In view of their insatisfaction and in order to accommodate, we contacted an agriturism not too far from Masseria Sant'Elia to propose a switch. They went there but did not like it. 4. We have been running this activity for almost 10 years and this is the first time that in August (in Sicily!) a guest found humidity in one of the apartments.5. Many clients come back to Masseria a second time.5. Probably, these guests have not focused that this is a country house.
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