Our wonderful apartments in cyprus are directed by the sea. Enjoy a wonderful holiday at arsinoe beach village.
2 single beds
2 single beds
2 sofa beds
Check-in is anytime after 4PM
Check out by 10AM
The apartment is situated in a nice area and is clean and comfortable. Everything is almost exactly the same as described. It is not my first time travelling with Airbnb but it was the first time when i had to use the customer service to get some help. We faced problems while tr…
Response from Yannis:
Dear Viktoria! Thank you for your review. It is right I have no reception service 24/7, but I also never mentioned I have, I offer standard business hours service. My sincerest apologies for this misunderstanding. Yes, as a matter of fact I do not live in Spain and the booked apartment is also not in Spain as I hope you know. Regarding the TV issue I have never guaranteed any satellite or cable TV that provides all kind of programs, I simply cannot to do so. If you have a better look at my apartment description you will see that I simply offer the TV device in my apartment. I provide the guests will all equipment I guarantee. There is a TV in offered apartment and it works. I cannot affect the quality of some local TV service, this changes by the provider time to time. I have really tried and hoped I could find some alternative to provide this extra service for you, unfortunately it did not worked to get organized within only a few days. Nevertheless I have kept in contact with you on that matter. The TV device is namely for use as monitor for guest`s computer and play consoles, due to the fact that the local Greek programs are less interesting for the guests. Thank you for your notice according to facility equipment and the lack of necessary description. The local service confirmed me right at the beginning that hot water and wifi function properly, just the guest might be unable to operate. There were some notes in the apartment, but they probably got missed. I do take all requirements and suggestions into consideration and try my best to enhance my services. It worked well all the years and we have our loyal guests over and over each year. I also want to mention that Airbnb unjustifiably deduced a compensation amount for you. In fact as a result of your clearly misconceived complaint I am the one who besides a lot of problems has also incurred financial losses. My apologies that provided service was not perfect enough for you. I still hope you managed to enjoy the beauty of Cyprus and Mediterranean Sea. Best wishes, Yannis Antoniou
Die Zufriedenheit unserer Gäste steht bei mir an erster Stelle :)
Languages: Deutsch, English, Español
Response rate: 50%
Response time: within a day
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