Annette

Caragh Heights Cottage - Free WiFi

Entire home/apt
5 Guests
3 Bedrooms
4 Beds
$83
Per Night
Per Month
Subtotal Total
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About This Listing

Great Mid-Kerry location central tourist area
Free WiFi
Romantic Getaway
Family friendly
Spectacular lake and mountain views
Comfortable, clean and fully equipped home
Ring of Kerry & Wild Atlantic Way
Close to all amenities

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Caragh Heights Holiday Home - Self catering, sleeps up to five people.

Caragh Heights Holiday Home - Self catering, sleeps up to five people.


The Space
Property type: House
Accommodates: 5
Bedrooms: 3
Bathrooms: 2.5
Beds: 4

Amenities

Prices
Extra people: $22 / night after 2 guests
Cancellation: Strict

Description

House Rules

Availability
4 nights minimum stay
Welcome to Caragh Heights Holiday home. Free WiFi

Welcome to Caragh Heights Holiday home. Free WiFi

20 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
April 2015
Annette
Response from Annette:

Thank you so much for your kind comments. I am so glad you all enjoyed your holiday. I hope to welcome you all back again soon!

April 2015

April 2015
Annette
Response from Annette:

Thanks for staying at Caragh Heights Holiday Home. I'm so glad you all enjoyed it. Hopefully, we will see you all again in the future!

April 2015

April 2015
Annette
Response from Annette:

Thanks Annika and friends, I'm so glad you all enjoyed your time at Caragh Heights and we would be happy to well one you back anytime!

April 2015

March 2015
Annette
Response from Annette:

Thanks so much Mark, Sandra and baby Lilly. It was a real pleasure to host your family and we would love to welcome you back again in the future.

March 2015

March 2015
Annette
Response from Annette:

Thanks so much Chris and Susan, I look forward to welcoming you both back again in the future.

March 2015

March 2015
Annette
Response from Annette:

Thanks so much for your very nice comments. I am so glad that you enjoyed your stay at Caragh Heights. It was great to meet you both and hopefully, we might see you again in the future!

March 2015

March 2015
Annette
Response from Annette:

Thank you for your review. I am very disappointed by some of your comments, as I work very hard to ensure that all guests have an enjoyable stay. As you will see from all my other reviews I offer a very good value for money, quality accommodation with a friendly and efficient service with lots of free extras.
I would like to address the main issues that have been raised.
Value for Money - these guests paid €13.25 per person per night to stay in a fully equipped luxury cottage overlooking Caragh Lake in February 2015. No extra charges for towels, bed linen etc.

Radiator - I explained to these guests that our plumber was unavailable due to a family bereavement.However there was another heater in the bathroom, so it was a very minor issue. When our plumber did check it after the groups departure - he could find no problem.

WiFi - the guests before and after this group's visit did not experience any problem with the WiFi. My husband did ask if you wished to get a cash refund for the WiFi problem and you said no, that you did not want a cash refund.

Utility charges - These guests paid €5 per person, per night for their heating and electricity charges. (February in Ireland is cold and these guests put the heating on for very long periods).

I made it quite clear in all my emails to the guest that heating and electricity were on a meter and were charged at cost price based on usage. This group decided to leave the heating on for very long periods during the stay and therefore had a higher than normal charge. These charges were made very clear to to the group and these terms were agreed on before their stay.

One member of the group came across to me as having an aggressive and overbearing manner and for the first time ever during the course of running this business I felt I needed to call my husband for support in this situation. I reverted to speaking in our native tongue as I was very nervous and unaccustomed to dealing with this type of hostility. I did not consider this rude as this group were also speaking to each other in their own native language.

I agree that an all inclusive price would suit these guests better, perhaps a package sun holiday?

March 2015

About the Host, Annette

Annette
IE
Member since December 2013
Response rate: 100% (last 10 contacts)
Response time: within an hour
Trust

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