Suzette

Family friendly room w/indoor pool

Private room
2 Guests
2 Beds
$900
Per Night
Per Month
Subtotal Total
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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

About This Listing

No short term rentals

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Family friendly room w/indoor pool
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The Space
Property type: House
Accommodates: 2
Bedrooms: 1
Bathrooms: 1
Beds: 2
Check In: 2:00 PM
Check Out: 12:00 PM (noon)

Amenities

Prices
Extra people: $20 / night after the first guest
Cleaning Fee: $200
Security Deposit: $800
Weekly Price: $900 /week
Monthly Price: $900 /month
Cancellation: Moderate

Description

House Rules

Availability
30 nights minimum stay
Family friendly room w/indoor pool
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6 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
June 2013

May 2013

March 2013
Suzette
Response from Suzette:

This was uncomfortable for me as well so I will respond to each of Lynn's points. When they made the reservation request I explained that I have a whole house rental checking out that Sunday so only their room and bath would be clean by arrival or they could come Monday. Lynn said she was going to arrive around 8 PM so I did not think this would be a problem. She then said she would arrive around 2 Pm and I stated if the caretakers are not home I would put the garage opener outside so they could get in. They came at 3:30, the caretakers were home so did not feel the need to put the openers outside and Lynn even called me before ringing the bell or calling the caretakers whose number I provided in a house manual. I then called the caretakers and had them let Lynn in, asserting tht keeping the garage opener inside was because she did not want to let her in is imputing motive without cause, something that continued throughout the stay and why I agreed that this was not a good 'fit'.The cleaning of the house , quarters that are shared was taking place as i told them would be the case during the day- a large group with toddlers to teenagers had just vacated and it takes a while to clean 6500+ square feet of living space.Lynn emailed after check in to ask what the charge would be for her daughter and son in law could stay in one of the other rooms until Friday and I quoted the price listed on the website which is $70/night and she said it was too expensive. Neighboring hotels are about 100/night. Then her son in law was in the family room atafter 9 PM watching TV despite the house rules clearly stating only registered guests can be in the home without prior approval (which was neither asked for nor given). I apologized that since both washers and dryers were being used there was no hot water in any of the 6 bathrooms until there was time to replenish it. She did confirm that by morning she was able to have a hot (website hidden) for the bedding I had mentioned to Lynn's daughter that the bedding in the room with the cribs was primarily for children, they are single twin beds and adult weights can make them uncomfortable but since she wanted to use the crib in the morning they opted for that room. Had she mentioned this to me I would have suggested she sleep in one of the queen beds 2 of which are brand new. I am surprised about stomping and slamming doors at 3 AM as I was not there but the caretaker works in a Dr's office in the morning so I have never heard her up at 3 AM. As for the pans' they are Cephalon and purchased within the last year since the pans I had for my own use had been damaged by guests using metal utensils on them. I have put the house manual instructions on how to care for such cookware but I can not afford to buy new cookware after each guest. I will upon my return check the condition as I try to keep pitch products in good condition but when I have back to back bookings can not assure that. For tea I use a pot unsure what a tea kettles purpose is as no other guests have complained about that. The pool heater broke over the weekend and I notified future guests. The servicemen came to look at it the first day they could which was Monday, unsure why someone would be so put out letting someone in to fix something and if she objected I could have left a garage opener for they outside but I was thinking of her security by doing it this way. I was told a new heater was needed and it took a week for them to order and deliver it. It is now installed and functioning. Even hotels I have stayed in have mechanical issues and serviceman are required to fix them unsure what reasonable expectation could be when something breaks other than to have someone fix it and service people were only on lower level never on the floor where her room was.There is a living area and exercise room between the apartments kitchen and the stairwell and even in a hotel one can not control smells related to food other consume. As for the charges bedding needed to be changed, a bathroom cleaned after a shower and use of sink and toilet unsure how a 20 leaning charge is expensive,, and they stayed until 6 PM so cleaning could not be done that day and i lost revenue for 2 days. All in all I feel expectations were unreasonable and communication not professional nor amicable. Fortunately the exception in my airbnb experience.

March 2013

December 2012

April 2012

December 2011

This host has 49 reviews for other properties.

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About the Host, Suzette

Suzette
Cincinnati, Ohio, United States
Member since July 2011
Response rate: 100% (past 30 days)
Response time: within an hour

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