About this listing
This five bedroom villa features two master bedrooms with en-suite facilities, two queen bedrooms and a twin bedroom as well as a fully equipped kitchen, dining area and comfortable family room. There is also WiFi, DVD player and Cd player. The garage is a games room with pool table and air hockey.
The pool with spa has a view of conservation land making it the ideal place to relax after a day at the parks.
Interaction with Guests
We strive on making our guests stay as comfortable and enjoyable as possible. We are only a phone call away and are happy to help all of our guests with anything they might need.
Other Things to Note
THE SPA IN THE POOL IS NOT A HOT TUB.
Amy ha sido una excelente anfitriona. Nos ayudó cuando más lo necesitamos. La casa es muy cómoda, amplia, tal como aparece en las fotos y el vecindario es muy agradable. Disfrutamos mucho la estancia.
I emailed the host about week before to confirm, as encouraged to by the reminder email from Air BnB. The host listed was Matthew Griffith, but Amy replied. Not a problem, we quickly figured out there were two email accounts, both of which Amy was using. She confirmed the address, gave us a code to the lock box, and told us to let ourselves in. So we had what we needed to access the property but to answer the question "how did your host make you feel welcome?", there was nothing done that made us feel welcome. I had even emailed the first night to find out the wi-fi passcode... then I eventually found a binder of helpful info including this... it would have been nice if the host had let us know there would be one and where to find it.
The listing description was not accurate. First it list a "spa" as a feature. There is no hot water included in the price and the spa jets were not working (as in no pressure at all). I emailed the host first about the hot water, and was informed that to heat the spa we'd have to heat the pool as well and this would cost an extra $20 a day and could only be heated to 85 degrees. I then also emailed about the spa jets not having any pressure, and the host did not respond. So we had no spa while there, even though "spa" is featured in the title of the listing. Very misleading! (Also, after the pool guy came midway through our stay, the spa drained. No idea why, but we weren't using it anyway).
I also noticed that the online listing includes "pets allowed", but there is a sign right inside the front door of the listing that says "no pets" so this is just false advertising on the Air BnB website.
Also, the air hockey machine in the garage hasn't been maintained so the air flow is not good enough to properly play.
Finally, the place is NOT being maintained. We were killing roaches the entire time we were there and my sister woke up one day with one in her hair!!! These were the small roaches that indicate an infestation. Some sockets had burned out light bulbs and some had no light bulb at all (the lighting in the garage was so dim it was hard to use it as a games room as advertised). The walls have HUGE scuffs and gouges (one was in the kitchen and ran the entire width of the wall). The carpet was disgustingly stained, but worse, the upholstery of the chairs were covered in stains to the point we didn't want to sit on them. Finally, the kitchen facet is in terrible shape and hard to use, and the master bathroom shower head has no pressure.
The neighborhood was great! It's nicely maintained and very secure (cameras at both entrances and patrolling security guards).
The reservation was canceled the day before arrival. This is an automated posting.
The Home was not very clean at all when we arrived the first night we brought in over a $100.00 dollars of groceries and when we awoke in the morning they had roaches all over the counters and in the cabinets. the furniture is very out dated and the TVs in all the bedrooms were so small you could barely watch them. The security in the community were very rude and not helpful at all. Just a bad experience all around. would not recommend this unit for a vacation.
The reservation was canceled 26 days before arrival. This is an automated posting.
My experience with Michael was excellent. Michael answered all my questions until the last minute of my stay. His place and neighborhood are great. It was my first time booking a private property and I have to say I will definitely do it again.
The reservation was canceled 17 days before arrival. This is an automated posting.
This host has 28 reviews for other properties.View Other Reviews
About the Host, Amy
Exclusive Holiday Villas is a Property Management company in the Disney area in Orlando Florida. We offer excellent customer service and upto date listings so the pictures are recent.