About This Listing
Spacious apartment for 3 to 5 persons, located in Prague 1 - Nove Mesto, 7 minutes walk from the Wenceslas Square. You will be able to walk to the best places for culture or parties!
Codelock on the apartment makes check-in and out very easy. The apartment is professionally managed by my apartment-hotel company- we get 4 or 5 star reviews on Trip Advisor and provide 24/7 assistance in many languages, so you will be able to just enjoy Prague and rely on us for your accommodation. :-)
PRICES DISPLAYED ON THIS WEBSITE ARE ONLY INDICATIVE. Just like those of low-cost airlines, our prices vary based on demand and on dates, so for example NY is at least three times more expensive, and low season (e.g., November can be 30 to 50% cheaper). Please contact us or make a reservation request to get an exact price proposal.
Free Internet access( Wifi/LAN)
Max. 7 guests
Recommended for 3 guests
2 Sleeper sofas
Floor: 3 / Elevator: No
We charge an extra for very short stays: +100% for just one night, +50% for just 2 nights. If your stay fits well in our grid, our team can decide not to charge that extra.
(website hidden) and rates :
Apartment amenities : properties are fully furnished, sheets and towels are provided and included in rental price, as well as water, electricity, heating and cleanup after your departure. ( You only commit to wash dishes and empty garbage bins before leaving, see "Departure".). If there is a phone line in the apartment, its use will be restricted to emergency and toll-free calls (you just have to buy a pre-paid card like Smartcall to be able to call anywhere).
Minimum stay: minimum stay is 3 nights, we can propose exceptions - especially if your reservation can be attached just before or after another reservation.
Price changes : they are excluded after your reservation unless unforeseeable changes in taxes occur (VAT or local tax rates).
Assistance : We will help you if you have questions about or need help with the apartment. If this need occurs because of unappropriated use of the apartment, we reserve the right to invoice you related work and expenses. Likewise, well try to help you if you experience difficulties that are not related to the apartment (to contact medical assistance, your embassy or the police...) but it is not an obligation and we reserve the right to invoice you related work and expenses. In such cass, this amount can be deducted from your damage deposit.
Information on amenities around the apartment : (public transportation, shops, restaurants, etc.) are only indicative and not contractual.
Check-in time: differs per apartment, it is written in your reservation confirmation and in your payment confirmation.
Inventory : you will find a detailed inventory in the apartment; you commit to check its accuracy (we inserted pictures of main items to make it easier and faster ). If anything is missing or does not correspond to the inventory, or if this inventory is missing, you commit to warn us within 24 hours by phone, e-mail to (email hidden) with confirmation.You will then receive an automatic e-mail reception confirmation (and we will probably visit you). If you cannot access telephone or e-mail, you will have to send us a recommended letter or vist us in our office.
Complaints : same conditions apply in case of complaints. If you do not warn us using the process described above, you abandon all claims.
Form for authorities : you will find upon arrival a form in which you have to fill your names, surnames, address and ID document number. Please send us this form in the pre-paid envelope we provide you for this.
Change the code : you have to change the lock code to a code your friends and family will easily remember but which is hard to guess for robbers. If robbers get in because you picked up something too easy to guess, e.g., 123456, you will be held responsible for damages.
Maximum number of guests : you commit to strictly respecting the maximum number of guests indicated in apartment description (including your invitees)>
Use and noise : you commit to take care of the apartment and respect neighbours, particularly by respecting the interdiction to make noise between 22h00 (10 p.m.) and 7 a.m. (which could result in a 50 euros fine deducted from the damage deposit if neighbours complain about you). You commit to using the apartment only as an accommodation and not for any kind of trade.
Pets and smoking rules : we indicate in descriptions if pets are allowed in a given apartment , and if smoking is allowed or not. For all apartments, other animals are forbidden without our written permission.
Moving furniture : you can move pieces of furniture, but please be very careful not to damage the floors, and move them back to their initial place at the end of your stay.
If you do not respect these conditions : we will have the right to end this contract. You will be held responsible for the damage you or your invitees cause to the apartment, unless you can prove otherwise. The same goes if the apartment is not in a good enough state to be transmitted to the next renter. The amount corresponding to the damage will be deducted from your damge deposit, and you commit to complete it if it were not sufficient. In case of damages, you commit to warn us within 24 hours by phone, e-mail to (email hidden) with confirmation.You will then receive an automatic e-mail reception confirmation (and we will probably visit you). If you cannot access telephone or e-mail, you will have to send us a recommended letter or vist us in our (website hidden) all cases, we will try to set up a discussion with you in the appartment to solve the problem together in the best possible way. It is in your interest to tell us about the problem as soon as possible so that we can at least repair before the next renter arrives - and thus avoid your paying extra-fees.
4.Departure, extending or shortening your stay
Check-out time : differs per apartment, it is written in your reservation confirmation and in your payment confirmation.
Extending/shortening your stay :
If you wish to extend your stay, please contact us as soon as possible>
There will be no refunds if you leave the apartment before agreed date>
If you have not left the apartment and taken off your belongings by the agreed check-out time and date : we reserve the right to invoice you the extra nights. If another renter has reserved the apartment, and if you are not reachable or present in the apartment, we also reserve the right to gather your belongings and inventory them in presence of a third-party, and store them in a safe place >
Before leaving : you commit to washing the dishes and emptying the fridge, throwing its content and other garbage in the building's dustbins, close all windows, turn off water taps, lower heating, turn off the lights and shut the door. You also commit to leaving the spare copies on the welcome table in the apartment and sending us back the last building key (which you will use to get out of the building) in the pre-paid envelope designed for this we provide. Missing keys shall be deducted from your damage deposit.
We do our best to give you a true image of the apartment in pictures and descriptions. However, these pictures are illustrative and minor changes (for example in apartment furniture) are not excluded.
The information provided on formalities and health precautions provided on our website are only indicative. Regardless of your citizenship, only your embassy or consulate can provide you with entirely up-to-date information.
Cases of breaking-in and thief into the apartments, if not caused by your own failure (e.g. not closing windows before leaving the apartment) are covered by our insurance (for Rentego belongings) or your own insurance (for your own belongings).
Unless the laws of the country where you will be staying state the contrary, we shall not be held responsible for : >
Your behaviour and the behaviour of your invitees>
Unpredictable and irresistible events caused by Force Majeure>
Your use of swimming pools, sports facilities etc. which might be part of rented properties>
6. Applicable laws
The relationship between you and us falls under czech law. The court in case of disagreement shall be Prague 5 court. We can sue renters who would misbehave in their place of residence.
The apartment was exactly as depicted in the pictures. It is conveniently located between the main train station and the old town square. If you're looking for a hands-off host, this is it. I had the key ahead of time and didn't have to worry about coordinating a time to meet in order to access the apartment. It is right in front of the tram so if the street noise bothers you it could be a problem, but we did not experience that. Beautiful apartment with tons of space. Would recommend.
This Airbnb was a horrible experience. We arrived only to find out they we needed a code, which the "host" had not provided. It took about thirty minutes to get in contact with the "host" and get the code to open the door. When we walked inside, we were met with a table full of laminated sheets. These were clearly standard sheets that the "host" left at all of the properties that she owned. There were all sorts of rules and threats of fines that are not listed on the Airbnb website. Additionally, the apartment is listed as a place for 7 yet there are only three single beds and two futons.
The wifi was horrible to non-existent, the windows open directly to the train tracks and the apartment is loud throughout the night.
Worst of all, on the second day of our stay, we received a message letting us know that a maintinence man would be coming to replace a window. I responded that I was not comfortable leaving my valuables, knowing that someone would be in the apartment while I was out in the town. When we came home, the shades on the window were open, the man had clearly been inside our house yet the host messaged us back saying that they would not send the technician.
we are really sorry that you did not feel comfortable in our apartment. As you can see in other reviews, 99,9% of our guests are very satisfied with the service that we provide.Thank you for your feedback, let us address your complaints - we will use them to improve so it never happens to the next renters.
1. Your comment: We arrived only to find out they we needed a code, which the "host" had not provided. It took about thirty minutes to get in contact with the "host" and get the code to open the door.
What happened: you booked the apartment in the evening, less than 24 hours before your arrival. Your reservation came in on Sun, May 24, 2015 at 6:40 PM. We were in touch with you from the very beginning. The code was sent to you with the detailed reservation confirmation by e-mail on Mon, May 25, 2015 at 1:34 AM. Moreover, we arranged a transfer from the airport by our partner driver for a very special price for you - 15 euros instead of 29, to simplify your first minutes in Prague.
It seems you did not receive the email with the code. We have the proof that we sent it, though -I will just re-send it right now so you can see. I assume it went into your spam.
What we will do to prevent this: in Airbnb directions and descriptions, we will describe step-by step our process including “You must get a reservation confirmation by email including the code to enter the apartment”.
2. Your comment: Regarding the "host", yes we are a company and what is written in "About the Host, Vladka" : "Hi, we are a company that manages private apartments in Prague...Our professional team speaks about 8 languages and is available 24/7 to assist you with the apartment."
We could not be clearer than that. If you have preferences on the host profile, we do encourage you to read the host’s profile before you book.
2. Your comment: When we walked inside, we were met with a table full of laminated sheets. These were clearly standard sheets that the "host" left at all of the properties that she owned.
Yes, and as you can see in other reviews other renters are very happy to have the informations that we provide in our apartments (about Prague, parking, supermarkets, shops, restaurants, bars etc. in the neighborhood):
“Furthermore, in the apartment were maps and tips about the neighborhood and what there was to do.” (Mats Ravensbergen)
“ Overall had a great stay! loved the books and papers of recommendations for Prague~ Thank you!” (Anide Gechtman)
4. Your comment: There were all sorts of rules and threats of fines that are not listed on the Airbnb website.
What happened: There are the same house rules that are listed in detail also on Airbnb website in "House Rules". Okay, the fine for smoking was not mentioned in Airbnb house rules- we just wrote there that it is forbidden to smoke because the apartment is non smoking, so what would you expect if you leave an apartment stinking with smoke?
What we will do to prevent this:
We will make sure all fines are listed on Airbnb and consistent with what is written in the apartments. That being said, decent renters need not be afraid. The reality is that we fined two renters this year (as of June 2015). One group that climbed on the roof drunk, broke tiles and threw bottles in the courtyard, threatening the lives of other inhabitants. And one renter that woke up a whole building because he was terribly drunk, lost his key to the building, woke up the whole building to get in at 3am instead of contacting his friends or us. We used the fine to buy wine for the neighbors. And yes, we plan on being stricter with heavy fines on those who smoke in spite of the non smoking rules - because it is so unpleasant for the next renters that we have to move them to other apartments. Our advice to smokers is to choose one of our many apartments with access to balconies.
5. Your comment: Additionally, the apartment is listed as a place for 7 yet there are only three single beds and two futons.
What happened: As we wrote in the description, apartment Masaryk is recommend for 3-5 persons, but can comfortably accommodate up to 7 persons. It is described in detail in "Description - The Space", same as Bedding. Here is the description that was there when you reserved:
Max. 7 guests
Recommended for 3 guests
1 Other- extra mattress hidden under a bed. If you plan to use it, please bring your own sleeping bag.
We updated it into
2 Sleeper sofas
What we will do better in the future:
We will emphasize even more in apartment descriptions that potential renters can check the floor plan that we always provided in apartment pictures- we believe it is the best way to visualize bedding and room layout.
We will stick to our policy of giving renters a broad choice of how many of them will stay in the apartment. Obviously, if they choose to be less they get more space, if they choose to fill the apartment to the max they get more value as our price stays the same.
6. Your comment: The wifi was horrible to non-existent
What happened: We went back to the apartment door and measured 5MB/s download and a strong wifi signal (we have the screenshots to prove it), which is even enough to stream Netflix movies. While it is not the fastest of our apartments, it is the fastest available in the historical building through ADSL.
What we will do better in the future: We will test possibilities of mobile connection to get faster, and we will try to include samples of speed measurement in apartment descriptions.
7.Your comment: the windows open directly to the train tracks and the apartment is loud throughout the night.
What happened: Yes, there are a tram tracks (not train tracks- trams do not make as much noise as a train…) in front of the building, and it is perfectly visible on the building pictures that we posted.
Apartment Masaryk is situated on the 3rd floor of the historical building (it means in the high of 4th floor in reality), so it is quite calm when the windows are closed. Prague is a beautiful city, but as in all capitals, the city center is busy, so not all apartments are great to sleep with open windows.
What we will do better in the future: in apartment descriptions, we will try to feature a summary of the minuses of each apartment - so that for example people very sensitive to noise will choose an apartment that is only on the courtyard side without any windows on the street side.
8. Your comment: Worst of all, on the second day of our stay, we received a message letting us know that a maintenance man would be coming to replace a window. I responded that I was not comfortable leaving my valuables, knowing that someone would be in the apartment while I was out in the town. When we came home, the shades on the window were open, the man had clearly been inside our house yet the host messaged us back saying that they would not send the technician.
What happened: We are very sorry we did a poor job of communicating this, but it was an emergency - the window glass was shattered, and threatened to hurt someone if it finally broke and fell 4 floors below. According to Czech law, you and us could have been held responsible for the maiming of a kid. This is why the whole thing was organized in such a hurry. But the contractors were let in only in the presence and under the watch of one of our technicians, who has been with us for years without any problem, so your belongings were not endangered. And what our teammate wrote was that it will not happen again, not that it did not happen.
What we will do better in the future: We re-emphasized to our technicians the obvious- no entering the apartment without renter’s consent, unless it is an emergency (gas leak, flooding, etc. ) . And we emphasized to the team that if it happens, they have to clearly inform you of the nature of the emergency. Luckily for all, this was exceptional.
Asunto oli puhdas, hyvää sijainti ja kaikki toimi. helpo löydä ja hinnan arvonsa.
On a passé un séjour très agréable. L'appartement correspond à la description et aux photos. L'emplacement est idéal permettant de profiter de la ville de jour comme de nuit et grâce au double vitrage il n'y a pas de bruit. Le quartier est bien desservi en tram et en bus. La personne qui est venue nous chercher à la gare est très sympathique et l'équipe très efficace. Je recommande cet appartement à ceux qui veulent visiter Prague en famille ou entre amis.
This host has 421 reviews for other properties.View Other Reviews
About the Host, Vladka
Hi, we are a company that manages private apartments in Prague.
They are all in great locations (Prague 1 and/or Mala Strana) so you can walk to all the sights and parties. Our professional team speaks about 8 languages and is available 24/7 to assist you with the apartment. And code locks make your check-in easy: we can safely send you keys to the building and then you will enter the apartment at anytime after check-in time. Or if there is not time to send you keys, we will welcome you at the apartment. We consistently get 4 or 5* ratings on the most famous travel reviews website, and are recommended by the Michelin guide and many others.
We love Prague and hope you will love it too when staying in our apartments!
Vladka, Lenka, Ivan and Eric.